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Perceived importance of success factors of firms practicing e-logistics in supply chain

Perceived importance of success factors of firms practicing e-logistics in supply chain. By Wing S. Chow Hong Kong Baptist University Hong Kong. Outlines. 1. Introduction 2. Objective of the study 3. Design of the study 4. Result Findings 5. Further Discussion

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Perceived importance of success factors of firms practicing e-logistics in supply chain

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  1. Perceived importance of success factors of firms practicing e-logistics in supply chain By Wing S. Chow Hong Kong Baptist University Hong Kong

  2. Outlines 1. Introduction 2. Objective of the study 3. Design of the study 4. Result Findings 5. Further Discussion and Conclusion

  3. 1. Introduction Supply chain : • traditionally, emphasizes on the connection, transaction, and delivery of services • nowadays, the focus shifts to meet market demands rapidly, correctly, and profitably • How to achieve this new goal?

  4. Through the help of • 1. Technology, and • 2. Quality-driven capabilities • e-logistics is a system which enhances such an objective

  5. e-fulfillment • is an e-ERP system, or Extranet • also refers as an web-based B-B e-logistic system

  6. 2. Objective of the study • To determine the success factors of web-based e-logistics

  7. 3. Design of study a. Data collection procedure b. Data analysis

  8. b. Data analysis • Four main tests were adopted: i) construct validity ii) reliability test iii) exploratory factor analysis iv) SERVQUAL measure (refer to the paper for these clear definitions)

  9. a. Data collection procedure 3 main steps: 1. Conduct a literature survey to collect decision variables 2. Construct a questionnaire 3. Samples selection

  10. Steps: 1. Conduct a literature survey to collect decision variables that relating to e-fulfillment • here, the examination of a B-B system, such as Intranet is highly depended upon • A total of decision variables is identified

  11. Steps: 2. Construct a questionnaire based on part (1) • two measurements are collected for each decision variable • a) their expected performance in a scale of 5 • b) their actual performance in a scale of 5 Fill out by their trading partners a value 5 represents most important/ highly agree; where as 1 applies to the vice versa case Fill out by e-logistics/MIS manager

  12. Steps: 3. Samples were selected from the web of http:www.tdctrade.com • 380 samples were randomly selected • 105 returned with two missing data • 103 replies used for data analysis • response rate is 27.6%

  13. 4. Result Findings Results • Demographic data • results: • mean scores, factor analysis, SerQual scores

  14. 5. Further Discussion and Conclusion Four critical success factors are identified: 1. System quality (6 decision variales) 2. Information quality(3 decision variables) 3. Service quality(3 decision variables) 4. Work performance quality(6 decision variables)

  15. We further to examine if these four CSF can be used to discriminate the good and poor performance of their e-fulfillment systems, it is shown that the the good performers would do a better job on the following two CSF: • a. System quality • b. Work performance quality

  16. In this paper, we identified: • 18 decision variables • 4 critical success factors • 10 decision variables significant to overall performance • 2 critical success factors, exercise more by the good performers

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