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CHAPTER 13

CHAPTER 13. Project Information and Communications Management. Communication and Project Management. Dynamics of project communications. Communication and Project Management (cont.). Directions of communication. Communication Challenges. Lack of communication Miscommunication

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CHAPTER 13

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  1. CHAPTER 13 Project Information and Communications Management

  2. Communication and Project Management Dynamics of project communications

  3. Communication and Project Management (cont.) Directions of communication

  4. Communication Challenges • Lack of communication • Miscommunication • Timing of communication • Forgetting aspects of non-verbal communication • Too much communication

  5. Communication Models Lines of communication

  6. Sender Receiver Model

  7. SMCR (Berlo’s) Model

  8. The Communications Management Plan • Communications strategy and approach • Policy and procedure • Project reporting arrangements • Project team directory • Committee/project meeting arrangements • Communication roles and responsibilities • Review process • Project management information system (PMIS) • Risk review • Lessons learned

  9. The Communications Management Plan (cont.) Review communications from many perspectives

  10. Planning, Developing and Tracking Communications Communication planning artefacts

  11. Example of a Communications Matrix

  12. Planning, Developing and Tracking Communications CPORT is a simple set of guidelines developed out of practice to assist in the development of communications. • C = Context of the communication • P = Purpose of the communication • O = Objectives of the communication • R = Resources affected by the communication • T = Timing: when do the effects of the communication take place?

  13. The 4Cs of Truth about Communication • Comprehension is the first C • Credibility is the second C • Connection is the third C • Contagiousness is the fourth C

  14. Project Reporting • Analysis of past performance • Analysis of project forecasts • Current status of risks and issues • Work completed during the period • Work to be completed in the next period • Summary of changes approved

  15. Project Management Information Systems (PMIS) PMIS includes: • Corporate systems • Scheduling and resource management systems • File sharing • Intranet • Document Management Systems • Integrated Project Management Information Systems

  16. Project Management Information Systems (PMIS) (cont.) Configuration Management (CI) • Version control • Document distribution control • CI repositories • Document Management Systems • Content Management Systems

  17. Project Management Information Systems (PMIS) (cont.) Think about how project information and knowledge flows within and outside the project environment.

  18. Project Communication Integration

  19. Key Terms committee charter Communications Management Plan Communications Matrix Communications Register Configuration Management (CI) CPORT Elevator Pitch (EP) knowledge management lines of communication Project Management Information Systems (PMIS) sender–receiver model SMCR model (Berlo’s model) The 4C’s of Truth about Communication

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