Holistic & Strategic Survey to Identify Classic and Pending Business Pitfalls

1. Holistic & Strategic Survey to Identify Classic and Pending Business Pitfalls      HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

2. Companies frequently fail and most others perform significantly below their potential because of various organizational ineffectiveness problems in one or more of 12 business areas • A more holistic approach to assessing and addressing all key drivers of organizational effectiveness will generate large-scale sustainable gains in organizational performance • The missed opportunity is that no single type of survey gets at all of the key drivers of organizational effectiveness across the multiple domains (e.g. employees, customers, risk, IT, etc.) • This Organizational Effectiveness Survey quantifies the importance of over 90 critical organizational business drivers within 12 major categories and evaluates how well the organization is performing in each area Holistic & Strategic Survey to Identify Classic and Pending Business Pitfalls 

3. Failures Problems Facebook – IPO handling by Facebook, NASDAQ & Morgan Stanley JPMorgan Chase - hedging trading losses BP - Gulf oil spill Apple - labor and environmental issues at China manufacturer Foxconn Wal-Mart - bribery in Mexico to expedite opening of new stores HP (Board & CEO’s) – 4 CEO’s and questionable strategies in just a few years Netflix – pricing strategy/execution Yahoo & Avon – governance, leadership, strategy and execution problems Massey Energy - mine explosion – money more important than safety Barclays (and other banks) – Libor interest rate manipulation • Eastman Kodak • GM & Chrysler • Lehman Brothers, AIG & Bear Stearns • Countrywide Financial • Washington Mutual • Fannie Mae & Freddie Mac • Peregrine Financial Group & MF Global • Circuit City & Borders Books • Arthur Andersen • Enron & WorldCom • Pan Am, TWA • American Motors • Polaroid, Woolworth’s Organizational Infectiveness Examples

4. Strategy • Senior Leadership Team • Governance • Culture • Organizational Structures, Systems and Processes • Workforce Excellence • Performance Measures and Reward Systems • Technology and Business Process Effectiveness • Financial Planning, Management and Measurement • Business Risk Assessment and Mitigation • Environmental, Sustainability and Responsibility • Overall Organizational Effectiveness 12 Business Driver Categories

5. Illustrative Survey Comments

6. Strategy Map

7. This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com • Thank you for your potential interest in this fresh thinking Next Steps