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Ch 5 – Emotions and Stress

Ch 5 – Emotions and Stress. Part 1: Feb 7, 2008. Influence of Emotions. Emotion – overt reactions that express feelings. 4 properties: 1. Emotions have an object – related to event 2. Six universal categories of emotions: what are they? 3. Expression is universal

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Ch 5 – Emotions and Stress

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  1. Ch 5 – Emotions and Stress Part 1: Feb 7, 2008

  2. Influence of Emotions • Emotion – overt reactions that express feelings. 4 properties: • 1. Emotions have an object – related to event • 2. Six universal categories of emotions: what are they? • 3. Expression is universal • 4. Cultural influence on emotion display

  3. Brief History of Emotions in OB • For years, org research dominated by rational-cognitive models • Motivation theories • Job satisfaction evaluations • Simon (1976) viewed emotional aspects of org behavior as ‘irrational’ • Recent interest in moods & emotions • Stimulated by social psy (Isen – early 90’s) • Current view ?

  4. Emotions v Moods • Emotions are distinct from moods • What is the distinction? • Both appear to influence job perf: how?

  5. Org Control of Emotions • Orgs often assume that rationality must be preserved & emotions controlled • Ashforth & Humphrey (’95) – 4 types of org control behaviors for emotion regulation: • 1. Neutralizing – • 2. Buffering – • 3. Prescribing – • 4. Normalizing – • Sept 11th examples from Driver (2003) study

  6. Managing Emotion • In addition to research on emot intell, new research on emotional dissonance: • Situation where you’re required to display emotions on the job inconsistent with your true emotions • Can occur in at least 3 ways: how? • Due to expectations of your role • Cognitive & physiological effort involved is referred to as ‘emotional labor’ • Related to stress

  7. (cont.) • In emot labor area, Morris & Feldman distinguish: • ‘surface acting’ • ‘deep acting ‘ • Some researchers suggest coping w/this by depersonalizing the situation • Cultural differences in emotional labor? • Differential effects of SA & DA on burnout

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