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Estate Update Services

Estate Update Services. ECLA Meeting 28.11.12 Ray Fallon, Head of Operations [Tenancy & Estates]. Customer satisfaction with Cleaning & Caretaking. Quarter 3 [October to December 2012 ] 94% Rate of response 11.28% Quarter 4 [January to March 2012 ] 93%

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Estate Update Services

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  1. Estate Update Services ECLA Meeting 28.11.12 Ray Fallon, Head of Operations [Tenancy & Estates]

  2. Customer satisfaction with Cleaning & Caretaking Quarter 3 [October to December 2012 ] 94% Rate of response 11.28% Quarter 4 [January to March 2012 ] 93% Rate of response 13.6% Quarter 1 [April to June 2012 ] 95% Rate of response 21% Quarter 2 [July September 2012 ] 94% Rate of response 23%

  3. Estate Services Satisfaction

  4. Quality Manager’s Block Inspections

  5. Satisfaction with third Party Contracts

  6. Improved Communication • Monthly Senior Meetings. • Monthly Team Manager Meetings • Monthly Newsletter ‘Sweep Clean’. • Senior Caretakers have different outfits from their caretakers. • Monthly Award for caretaker who has ‘gone the extra mile’.

  7. Equipment Update • All existing equipment now PAT tested. • 2 Senior Caretakers will be attending PAT training in February 2013. • New steam equipment and scrubbing machines being purchased. • New cleaning schedules now in all blocks. • Programme of cleaning floors to take place in the last quarter of this financial year.

  8. Other initiatives • We have 2 Apprentices since April 2012. • The ES Handyperson Scheme has been extended. • On-going programme in place to improve caretaker facilities on Estates. • H&S training has been taken in house to save costs. • Formalised Induction for all new staff. • We are looking to selling our ES externally to other local Housing providers- Eg Stadium Network. • Robust tackling of Sickness and disciplinaries.

  9. Challenges • Getting the Third Party Contractors to perform better. • Continuing to improve caretaking and cleaning on our estates. • Winning contracts to provide Estate Services to Regeneration Estates. • Delivering the service with VfMin mind.

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