The Faculty Experience: Practices to Improve Satisfaction and Enable Learning Effectiveness

1. The Faculty Experience:Practices to Improve Satisfaction and Enable Learning Effectiveness Marianne Greenfield MSTM Campus College Chair Information Systems and Technology University of Phoenix

2. Agenda • Blended Learning • Heutagogy • Research Data • Faculty and Learning Effectiveness • Lessons Learned

3. Blended Learning • Buzzword in Industry • Combination of Online and Face-to-Face “Instruction” • Participant Perspective: • Difficult to accept reality of modality • Emotional struggle • Lack of feeling satisfied

4. Heutagogy “The heutagogical approach can encompass informal learning, where the individual person has not identified a learning need but only the potential to learn from each novel experience as a matter of course, recognising the opportunity to act and reflect on the action to see how it challenges, disconfirms or supports existing values and assumptions” Hase & Keynon 2000

5. Heutagogy • Study of self-determined • Draws together some of the ideas presented by various approaches to learning • Systems thinking • Andragogy • Action Learning, etc. • Challenges ideas about teacher-centered learning • Dispels the concept of knowledge hoarding to promote knowledge sharing Now and in the future, knowing how to learn will be a fundamental skill given the pace of innovation and the changing structure of communities and workplaces.

6. Heutagogy • Goes beyond the valuing of experience and interaction with others and beyond problem solving • Endows the learner with the capacity to act proactively on the environment, to explore and learn from self-chosen and self-directed action

7. Models & Paradigms Pedagogy Andragogy Heutagogy Teacher centered Principles of adult learning Self-determined learning

8. Research Data Marianne Greenfield MSTM Campus College Chair Information Systems and Technology University of Phoenix

9. Faculty Satisfaction • The University of Phoenix Faculty Demographics • Online • OnGround • FlexNet • The transition to a blended modality has resulted in satisfaction issues • Ratings on Scale from 1-5…

10. Faculty Satisfaction: Issues • Major issues: • Organizational change: hybrid process • Administrative support structures • Other issues: • Technical expertise • Social Interaction difficulties • Faculty evaluation and audits: need for improved measurement approaches

11. Learning Effectiveness • Definition: • Generally accepted that the facilitator has presented the learning objectives and the learners take away an understanding that can be applied. • What about creativity and innovation? • How do we measure it?

12. Leadership and Management • From the data it underscores the need for developing capability in a broad sense and not just technical competency • Leadership in a blended environment is balancing content and process • Management must be supportive, not police-like.

13. Practice Recommendations • Clear understanding of the roles of student and faculty • Mentorships established early in training • KISS on the process • Focus on quality, not quantity • Empower the facilitator • Remove technology as a barrier • Select appropriate participants • Educational Renaissance

14. Questions?

15. Contact Information Marianne Greenfield 770-351-1427 Marianne.Greenfield@phoenix.edu