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Inclusive design approaches to make your IT applications more usable

Learn from Microsoft's experiences in inclusive design approaches to make your IT applications more usable with insights on mindset, governance models, feedback, and tooling for scalability, all to drive impactful results.

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Inclusive design approaches to make your IT applications more usable

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  1. Inclusive design approaches to make your IT applications more usable Clint Covington, Principal Program Manager, Experiences + Devices, Microsoft BRK2191

  2. Microsoft Mission Microsoft Mission Empower every person and every organization on the planet to achieve more

  3. Engineering Surge 250+ teams Reinvested in first party AT platforms Fixed thousands of bugs Published 100+ conformance documents Build new inclusive designed features Changed the culture across our engineering organization

  4. Microsoft 365 products the most compliant and usable versions of our products we have ever shipped

  5. Our accessibility playbook 01 02 03 Reset expectations Clarity, synergy and urgency Inclusive design mindset 04 05 06 Governance model Scalability and tooling Feedback from people with disabilities

  6. 01 02 03 Reset expectations 04 05 06

  7. Reset expectations 01 02 03 Connect it to your vision Market opportunity People impact – in person demos and videos 04 05 Top down, bottoms up Changing legal landscape Reset engineering expectations 06

  8. 1 01 02 03 Clarity, synergy and urgency 04 05 06

  9. Drive change culture 01 Clarity 02 03 Accessibilityjourney 04 Urgency Synergy 05 06

  10. Checklist to drive results 01 Clarity Synergy Urgency 02 • What has changed? • What metric are you driving? • What are your key principles? • What is your solution that is better than today? • Do you have shared taxonomy and nomenclature? • Communicate "we are in this together and here to help" • Engage in top down, bottom up conversations • Create clear working group with accountabilities • Drive transparency by asking "who else needs to know?" • Build consensus and approval through empathy and resolving concerns • Drive a regular cadence of bring the “outside in.”  • Customer facing employees • Send people out • Bring people in • Show data • Videos • Set timelines with key dates that mark progress  • Create an internal or external forcing function (exec reviews, launch conferences) 03 04 05 06

  11. 1 01 02 03 Inclusive design mindset 04 05 06

  12. Inclusive – A Microsoft Design Toolkit Inclusive Design at Microsoft aka.ms/InclusiveDesign

  13. People are on a continuum from permanent disabilities to situational impairments 01 02 0 1 Permanent Temporary Situational Permanent Temporary Situational 03 Touch Hear 04 One arm Arm injury New parent Deaf Ear infection Bartender 05 Speak See 06 Non-verbal Laryngitis Heavy accent Blind Cataract Distracted driver

  14. It’s counter intuitive, but… 01 02 03 Designing for a specific person with distinct needs and goals can inspire new product ideas in ways you didn’t imagine. 04 05 2 06

  15. A persona spectrum extends the benefits to more people 01 02 03 04 05 Hard of hearing Reading in an airport Teaching a child to read 06 More people benefit from closed captioning

  16. Inclusive design quote 01 02 “Inclusive design doesn’t mean you’re designing one thing for all people. You’re designing a diversity of things, so everyone finds a way to participate.” —Susan Goltsman 03 04 05 06

  17. Our inclusive design principles 01 02 03 a) b) c) a) Recognize exclusion Learn from diversity Solve for one, extend to many b) Exclusion happens when we solve problems using our own biases Human beings are the real experts in adapting to diversity c) By focusing on what’s universally important to all humans 04 05 06

  18. Editor was inspired by the plain language initiative 01 02 03 a) b) c) 04 05 06

  19. Search was inspired by people who are blind 01 02 03 a) b) c) 04 05 06

  20. Learning Tools were inspired by people with learning disabilities 01 02 03 a) b) c) 04 05 06

  21. 1 01 02 03 Governance model 04 05 06

  22. Governance model 01 02 03 Define roles and responsibilities Ensure clear ownership Funds for testing and usability research Scorecard and progress reviews 04 05 06

  23. Scorecard and executive reviews 01 Goals Metrics 02 Meet compliance requirements (accurate and transparent conformance docs) Ensure teams triage and fix compliance issues in a reasonable timeframe Reduce the number of high priority exceptions Differentiate and raise visibility of high priority accessibility bugs Encourage continuous improvement for usability issues that impact efficiency and satisfaction Engrain accessibility into the engineering culture and workflow • Bugs less than 60 days • Bugs older than 60 days • High priority exceptions • Common tasks (count, % passing, # failing) • PM Owner 03 04 05 06

  24. 1 01 02 03 Scalability and tooling 04 05 06

  25. Accessibility bugs 01 02 Overwhelming for developers 03 04 Barriers for customers 05 06

  26. We need comprehensive test process 01 02 Clearly defined steps Scalable 03 04 Teachable Code based 05 Repeatable Broad test coverage 06

  27. Trusted Tester Program 01 02 03 04 05 06

  28. 1 01 02 03 Feedback from people with disabilities 04 05 06

  29. Usability feedback 01 02 Visual Hearing Internal employees People with disabilities AT testing Formal usability studies Support channels 03 Cognitive Speech 04 05 Mobility Neural 06

  30. Microsoft Accessibility and Inclusive Design Resources Inclusive Design Toolkit: aka.ms/InclusiveDesign DHS Trusted Tester Program: https://www.dhs.gov/trusted-tester Microsoft’s Accessibility Approach: microsoft.com/Accessibility Blogs on Office 365 and Windows 10 Accessibility: aka.ms/A11YinO365and aka.ms/A11YinWin10 Support Articles on Office 365 and Windows 10 Accessibility: aka.ms/OfficeAccessibilityand aka.ms/WindowsAccessibility Enterprise Disability Answer Desk for Help with Accessibility Issues: aka.ms/eDAD

  31. Accessibility Sessions @ Microsoft Ignite Thought Leadership Session on Tuesday, September 25 Boost productivity & fuel innovation with an inclusive culture10:45 AM - 12:00 PM | OCCC W209 Theatre Sessions on Tuesday, September 25 Create more inclusive and engaging content with Office 36512:30 PM - 12:50 PM | West Building TheaterDesigning an accessible intranet with SharePoint Online2:15 PM - 2:35 PM | Hyatt Building Theater Inclusive Design Group Discussions Daily2:00, 3:15 and 4:30 PM | Diversity & Tech Lounge Breakout sessions on Wednesday,September 26 Create more inclusive workplaces with Microsoft 36511:30 AM - 12:15 PM | OCCC W315 Inclusive design approaches to make accessible IT applications12:45 PM - 1:30 PM | OCCC W315 Accessibility 101 for Windows 103:15 PM - 4:00 PM | Hyatt Regency Plaza International I-K

  32. Please evaluate this sessionYour feedback is important to us! Please evaluate this session through MyEvaluations on the mobile appor website. Download the app:https://aka.ms/ignite.mobileApp Go to the website: https://myignite.techcommunity.microsoft.com/evaluations

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