Symantec CommandCentral

1. Symantec CommandCentral Speaker Name Speaker Title Speaker Email 2005

2. CommandCentral Defined Simplifies Storage Management • Single interface for physical storage infrastructure management across heterogeneous OS’s & arrays Improves Storage Utilization • Reports & monitors allocation and consumption, provides visibility from application to array Reduces Errors and Inconsistency • Reduces errors and inconsistencies by providing policy-based automation Aligns Resources with Business Needs • Enables delivery of automated storage services

3. CommandCentral Defined VERITAS CommandCentral is a family of products enabling IT organizations to provide shared infrastructure services CommandCentral 4.2 Family: • CommandCentral Service • CommandCentral Storage

4. Centralized Storage Management • Visibility: SAN, NAS, DAS, Backup; report/trend/forecast; monitor/alert on problems • File Details: Duplicate, Stale, Orphaned, MP3, JPEG? • Delivery: Storage Services: Provisioning, Automation, Backup • Accountability: Storage service levels, usage and chargeback What Do I Have?

5. How Is IT Running? • Visibility • View storage usage, backup/restore jobs across enterprise • Track disk, media and tape drive usage and availability • Identify consistent problems • Plan for new purchases

6. Where Did My Money Go? • Accountability • How much spent & how using? • Track array capacity and allocation • Reporting both logical (Volume Manager) and physical (array based) storage allocation and consumption

7. How Is IT Automated? Service Delivery Service Definition Approval, Provisioning, Automation • Self-service request portal for storage/backup/restore/server services • Automatically add/remove clients from VERITAS NetBackup and provision storage to hosts • Customizable workflow approvals and notifications • Track status of requests • Optimize workflows over time

8. Delivering IT Services • Service Accountability • Model organization “Business Views” by Line of Business, Department, Geography, etc. • Create “portals” for various business groups • Present filtered service dashboard for each group • Measure service levels around success rate, time to provision, etc.

9. CommandCentral Storage Details

10. CommandCentral ArchitectureIntegrated, Modular Solution Consumer Provider Management Secure Web-Access (SSL) Consolidated Mgmt. Server(Windows or Solaris) Highly-Available via VCS Java Architecture(built-in JRE) Unified Database(Embedded Sybase) Personalized Service Portal (Apache Tomcat) Unified Management License-able Modules Unified Security Model (Single Sign-On, Access Control, User Groups and Roles) Unified Data Warehouse Application InterfacesNetBackup & BackupExec, Tivoli Storage Manager, Legato Networker, Databases, eMail, File Systems, Directories… Storage InterfacesArrays, switches, HBAs, hosts, volume managers, files, users Cluster InterfacesVERITAS Cluster Server, MS Cluster UnifiedAgent-less andAgent-basedInterfaces

11. NOC Data Roll-UpBusiness/Cost AlignmentService Portal … Unified Data Warehouse Data Store Data Store Data Store Data Center #1 Data Center #2 Data Center #3 CommandCentral Architecture Provider

12. Centralized Storage Management • Visibility: Discover SAN, NAS, DAS; report/trend/forecast; monitor/alert on problems • Delivery: Storage provisioning workflow/automation • Accountability: Storage service levels, usage and chargeback Automated Discovery

13. End to End Visibility • View the end-to-end topology of the SAN • Inventory SAN devices and configuration • Track switch throughput, errors and performance • Map Applications to Array

14. Policy Based Management • Policy Based Management • Automated Monitoring & Management • Automated Notification & Corrective Action

15. Consolidated Tool Set • Provision storage to host • Set policies on allowable hosts and LUNs for provisioning • Search for LUNs based upon desired characteristics • Create LUNs as needed

16. Storage Visibility • Drill into physical view of storage arrays • Track array capacity and allocation • View array configuration, performance and utilization information • Storage provisioning from LUN creation through masking, binding and zoning.

17. Storage Visibility • Report on storage capacity, utilization and free space • Drill-down reports • Report by vendor, RAID level, array type, etc. • Track top file types, duplicate files, stale files, problem files, largest users

18. Delivering Storage Services • Service Accountability • Model organization “Business Views” by Line of Business, Department, Geography, etc. • Create “portals” for various business groups • Present filtered backup service dashboard for each group • Measure service levels around success rate, time to provision

19. Managing Offline (Backup) Storage • Backup/Recovery • Centralized Data Protection (backup/restore) reporting • Service Levels / Success Rate • Master/Media Analysis

20. Service Management • Service Level Management • Service Level Definition • Service Delivery Workflow • Business-level (service) reporting • Cost Analysis

21. Key Takeaways Integrated, open, modular and scalable • Leverage existing investments • Enterprise-class design Most comprehensive end-to-end view • Spindle to business unit • Online / offline storage, clusters… Go beyond silo reporting • Process is key… “connect the dots” • Enable service model for storage, data protection, clusters… Platform for longer-term directions • Utility / service-oriented infrastructure • Lifecycle management

22. Addressing Customer Challenges • Many Technologies => Simplify • Web, apps, databases, servers, networks, storage • Resource “explosion” => Improve Utilization • Over-provisioning; limited info on capacity & planning • Inconsistent practices => Error Reduction • Ad-hoc methods dependent on individual expertise • Poor visibility => Business Alignment • Limited transparency for business into IT resources and activities