9 Benefits Cloud-Based Software Brings to Asset & Field Service Management

1. 9 Benefits Cloud-Based Software Brings to Asset & Field Service Management The business world has fully embraced the value of artificial intelligence (AI) and machine learning (ML). AI and ML allow companies to automate operations, instantly connect team members, and predict activities when managing their resources and personnel. As this technology improves, more industries realize the potential to digitally transform operations. Unfortunately, a lot of service oriented operations are still relegated to manual pen and paper processes which inhibit efficiency and quality customer service. However, change is coming, as field service and companies managing assets are realizing the benefits and ease of incorporating AI and ML into their business practices and the perks of utilizing a single cloud-based interface to accomplish these feats. Industry-Wide AI and ML Advancements A recent Deloitte survey of 450 companies regarding plans to improve customer service indicates that AI implementation is very much on the horizon. Indeed, 56% of respondents said they plan to invest in AI in the future as part of their service strategy.1 But what does that mean for asset and field operations? Artificial Intelligence and machine learning have been transforming field service and asset-intensive industries, with the full effects and potential of this technology yet to be realized. Metrics and real-world implementation have shown great potential for AI to increase workflow efficiencies, reduce operation costs, increase asset lifespan, and improve customer

2. service engagement and experience. The vast uses of this technology also extend to automating frequent repetitive tasks, especially those prone to human error like data entry. Asset and field service-based organizations have a unique opportunity to leverage AI/ML to improve their customers’ experiences. A different Deloitte survey of residential utility customers found two interesting trends: customers are looking toward their survey providers for greener, more sustainable (and affordable) alternatives to typical energy consumption, and they are open to additional services from their utility companies, including improved monitoring and management of their energy usage.2 Field service organizations typically have vast amounts of customer data at their disposal, but that data is usually siloed into incompatible systems, disparate departments, or manual, paper processes. AI provides the means to effectively gain the needed insights from this large amount of data to uncover potential opportunities for improvement. Embracing the benefits of cloud-based software helps break down data silos so AI can “see the entire big picture” by utilizing all available data and fully unlocking the potential of artificial intelligence for asset and field service management. Contact Us HEADQUARTERS 440 N. Wolfe Road Sunnyvale, CA 94085 KloudGin Asia Wing 2, C Block, Level 3 Cyber Gateway, Hitech City Hyderabad - 500081 EMAIL support@kloudgin.com PHONE +1-877-256-8303