Field Service Scheduling and Resource Management | KloudGin

1. 5 ESSENTIAL FEATURES FOR DYNAMIC SCHEDULING AND DISPATCHING FOR FIELD SERVICE OPERATIONS LIVE INTERACTIVE DISPATCH BOARD Eliminate the White Board The ability to monitor all crews from a single view enables dispatchers to do more in less time. With the power to react in real time, dispatchers can optimize routes, effectively manage scheduling and take control of emergencies as they occur. CUSTOMIZABLE VIEWS Work on Their Terms Not every dispatcher works and learns the same way. Though some people like to work with text data, others might prefer a more visual approach. Effective scheduling solutions make it easy for dispatchers to work on their terms. SMART ALERTS Reduce Reponse Times The power to quickly identify priorities and emergencies can significantly reduce response times. As reaction times decrease, customer satisfaction is likely to increase. Dynamic dispatching tools support this goal using easy to understand iconography and coloring coding. ASSISTED CREW MANAGEMENT Optimize Resources. Increase Satisfaction. Dynamic scheduling tools enable dispatchers to co-assign crews as needed. With the support of artificial intelligence and machine learning, dispatchers can instantly understand which technicians are best suited for each and every job. REAL-TIME CREW ENGAGEMENT Instant Notifications Cloud-based software enables dispatchers to send instant in-app notifications to technicians. These function like text messages, which make them intuitive to use. For example, if there’s a hazard on the road, or a customer cancels a work order, the dispatcher can notify crews of the new route. LEARN MORE AT KLOUDGIN.COM