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State Administration Reform in Bulgaria

Discover the reforms and structures of state administration in Bulgaria, focusing on accountability, transparency, and professionalism to meet citizens' expectations and EU standards. Learn about legislative improvements and strategic documents shaping the Bulgarian administrative landscape.

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State Administration Reform in Bulgaria

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  1. State Administration Reform in Bulgaria 3 – 4Маy 2007 Bonn Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  2. With our Face to the People Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  3. Effective, modern and transparent administration, able to meet the high expectations of the Bulgarian citizens, the business and the EU for good services and high professional ethics.Competent and well-motivated civil servants. Our Vision Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  4. The State Administration in Bulgaria – Key Facts and Figures Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  5. State Institutions Judiciary System National Parliament Presidency Administrative Structures Accountable to the NP Ombudsman Council of Ministers State Agencies Ministries State Commissions Local Administrations Regional Administrations Territorial structures Executive Agencies Executive power Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  6. Administrative Structures (1) Administrative structures as of 31/12/2006 • Central administration – 115 • Specialized territorial administrations –109 • Regional administrations – 28 • Local administrations – 264 • Administrations of districts within large cities – 35 • Total: 553 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  7. Administrative Structures (2) Central administration – 226 • Administration of the Council of Ministers (CoM) • Ministries – 17 • Structures under the CoM – 21 • Structures under ministers – 181 • State institutions, established with a law – 6 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  8. Structure of the Administration Minister Inspectorate Political Cabinet Security officer Internal audit unit Secretary General General Administration Specialised Administration Directorate Directorate Directorate Directorate Directorate General Directorate Territorial Unit Department Department Department Department Territorial Unit Unit Unit Unit Unit Territorial Unit Territorial Unit Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  9. Legislative Framework and Strategic Documents(1) Legal Acts • Administrative Procedure Code • Law on Administration • Law on Civil Servants • Law on Local Self-Governance and the Local Administration • Law on Ombudsman Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  10. Legislative Framework and Strategic Documents(2) Strategic documents • White Paper Setting out Achievements and Challenges for the StateAdministration of Bulgaria in the EU • Strategy for Modernisation of the State Administration – from accession tointegration 2003-2006 • Strategy for Training the State Administration Employees • Strategy for HR Management in the State Administration Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  11. Legislative Improvements (1) Amendments to the Law on Administration (2006) • Distinction between the political and administrative levels of the SA • Strengthening the role of inspectorates • Clear definition of policy making • Clear regulation for avoidance of conflictsof interest Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  12. Amendments to the Law on Civil Servants (LCS) Clear distinction between political and career appointments Greater transparency and publicity through improved competitive recruitment procedures Mobility principle Centralised recruitment procedure for junior experts Category “high-level officials” Increased budget funds for training – up to 2% of the civil servants’ pay-roll budget Legislative Improvements (2) Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  13. Classification of the Employees in the State Administration Civil servants Employees on labour contract Managerial level Expert level Secretary General State expert Chief specialist Director General Chief expert Senior specialist Director Senior expert Junior specialist Head of Department Junior expert Technical assistant Head of Unit Supporting staff Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  14. Number of the employees in the SA Total number of the employees in the SA – 92, 837 • Central Administrations – 66, 662 • Regional Administration – 1, 221 • Local Administration – 23, 023 • Administrations of districts within large cities – 1, 931 Source: MSAAR, Annual Report on the State of Administration, 2005 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  15. Performance Appraisal of the Employees in the SA • Unified system since January 2003 • Annual assessment of each employee • Assessing manager and Controlling manager • Stages of performance: • Preparation and co-ordination of working plan • Intermediate meeting – review and corrections • Concluding meeting and assessment Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  16. Priorities and activities of the Ministry of State Administration and Administrative reform Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  17. Main Priorities • Modernisation and organisational development of the state administration (SA) • Training and human resources development • Development of the e-government • Administrative regulation and services • Transparency and integrity in the SA Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  18. Optimisation of the administrative structures Avoiding overlapping structures and functions Merging structures, where appropriate Achieving a not necessarily larger, but better organised, effective and politically neutral administration Improving the coordination within the administration Modernisation and Organisational Development of the Administration Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  19. Administrative Register (1) • Project for development of a new web-based Administrative Register • Free access to the database for citizens and business organisations Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  20. Administrative Register (2) • Information about: • The administrative structures and their management bodies • The regulatory regimes • The administrative services • The vacancies in the SA • The announcements for the competitive procedures in the SA • The Committees and the Councils under the executive power Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  21. Improving the staff qualification through high quality and timely training Compulsory recruitment competitions Career promotion based on professional skills and performance assessment Attracting well educated, competent, ethical and motivated people Training and Human Resources Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  22. Improving the Quality of Services Provided to Citizens and Businesses • Promotion of the one-stop shop principle • Outsourcing of administrative activities and services • Public-private partnerships (PPP) • Introducing quality management systems • Better regulation • Better services at the border crossing points Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  23. Improving the Quality of Services Provided to Citizens and Businesses Ordinance for the general rules for organization of the administrative service delivery – September 2006; presentation at the European Charter conference – Berlin- june, 2007 • Common standards for the ASD • General requirements for min. information provided • Flexi time for the ASD units • Requirements for measuring the customer satisfaction • Obligation for development of Citizen Charters • Integration of complex services Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  24. One-stop shop principle Source: MSAAR, Self-assessment system Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  25. Client Charters Source: MSAAR, Self-assessment system, March 2006 Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  26. Law on e-Trade Draft law on e-Governance Bulgarian national framework for interoperability Technical equipment for the SA Development of Centralised e-Government integration system and Pilot integration system of e-Region e-Government Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  27. Increasing the public trust in institutions and the rule of law Citizens- and business-oriented SA Programme for transparency for the SA and the high-level officials Public sector ethics Code of conduct for the employees in the SA Code of ethics for high-level officials Standards for administrative ethics Enhanced cooperation with NGOs, businesses and media Transparency and Integrity in the SA Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  28. Some Results in Figures (1) • For the period April – November 2006 • Over 180 inspectionsmade on the law enforcement related to the civil service and civil servants • Standards for Administrative Ethics elaborated • 600 posters for all administrative structures • 100,000 leaflets for all the SA employees Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  29. Some Results in Figures (2) • Personification of the SA employees responsibility by introduction of badges – in Bulgarian and English • Boxes for opinions, assessments and recommendations in 205 administrations • Specialized section for on-line signals on the Internet sites of 84 administrations • Hot line opened in 142 administrations Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  30. Future activities • Further integration of complex services • Introduction of systems for regulating the waiting time • Support to the administrations for introduction of QMS • Standartisation of the administrative services • Provision of guidelines for measuring the customer satisfaction Ministry of State Administration and Administrative Reform, Republic of Bulgaria

  31. Thank you for your attention!Lilia IvanovaLilia.Ivanova@mdaar.government.bgwww.mdaar.government.bg Ministry of State Administration and Administrative Reform, Republic of Bulgaria

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