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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

Supporting materials for RMS Provided by Retail Customer Choice (RCC) team. Pro-Active Transaction Resolution Measures. 867s Received on Cancelled Service Orders. 867s received on Cancelled Service Orders. Situation

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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

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  1. Supporting materials for RMSProvided byRetail Customer Choice (RCC) team

  2. Pro-Active Transaction Resolution Measures 867s Received on Cancelled Service Orders

  3. 867s received on Cancelled Service Orders Situation ERCOT periodically receives 867_03 Finals and 867_04s for service orders that are Cancelled in ERCOT systems. The Service Order Sub-Statuses that are considered Cancelled are: CR Requested, Customer Objection, ERCOT Operating Rule, Manual, Permit Not Received, with Exception, Unexecutable and Rejected by TDSP. This can indicate an out-of-sync condition between the TDSP and ERCOT. Mechanism for Handling 867 RCSO: Step 1: ERCOT produces 867RCSO data each Friday and submits a report file to each TDSP and CR via the ERCOT Portal Step 2: The TDSPs review the report line items and take one of the following actions: a) If the TDSP has cancelled the service order, no further action is required b) If the TDSP has completed the service order, they will initiate a day-to-day MarkeTrak issue and work with ERCOT to get ERCOT systems changed to complete. Completion of cancelled service orders will require the approval of the CR initiating the transaction. (Note: For Cancel by Customer Objection, the TDSP will honor the cancel in their systems)

  4. 867s received on Cancelled Service Orders - 2007

  5. Pro-Active Transaction Resolution Measures Missing 867 Report Summary

  6. Missing 867 Report Missing 867 Report • The Missing 867 Report will provide TDSPs information about Service Orders in a scheduled state for which ERCOT has not received an 867 completing transaction at least seven days after the scheduled meter read • Weekly report provided to the TDSP via the ERCOT Portal Stats Summary:

  7. Missing 867 Report

  8. MarkeTrak Issue Statistics

  9. Day to Day Issues Submitted by Sub Type – Monthly Totals

  10. Inadvertent Switch Votes IAS Issue Voting Details: 03/01/07– 3/31/07

  11. MarkeTrak DEV LSE Issues Submitted

  12. MarkeTrak DEV Non-LSE Issues Submitted

  13. MarkeTrak Issues Submitted By Source Total Issues Submitted By Source: 03/01/07 – 03/31/07

  14. MarkeTrak Withdrawn Failed Analysis Total Issues Withdrawn or Failed Analysis: 03/01/07 – 03/31/07

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