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City of Cambridge Taxicab Industry. Customer Satisfaction Survey Results. Survey Period: September 1, 2010- September 30, 2010 Conducted by: License Commission Presented by: Corey R. Pilz, Consumer Information Specialist. Are you a current resident of the City of Cambridge?. N= 350.
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City of Cambridge Taxicab Industry Customer Satisfaction Survey Results Survey Period: September 1, 2010- September 30, 2010 Conducted by: License Commission Presented by: Corey R. Pilz, Consumer Information Specialist
Why do you travel in Cambridge?* N=339; *Multiple answers can be selected
Why do you usually take a Taxicab in Cambridge?* N=311; *=Multiple answers can be selected
How often do you take a taxicab when traveling in Cambridge? N=350
How far do you typically travel in a Cambridge taxicab? N=307
Would it be more convenient if you could pay for cab fare by credit/debit card? N=311
Would you take Cambridge taxicabs more often if you could pay by credit/debit cards in every cab? N=311
Satisfaction with the following attributes of Cambridge Taxi Service N=311 N=309
Rate Disclosure Via Rate Cards
Receipts Fair and Accurate Credit Transactions Act (FACT Act)
Sample Receipt: FACT Act Compliant Please Note: Handwritten Receipts and Carbon Copies are Exempt