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DevOps in the legal vertical. Managing Change and Mitigating Risk. The Presenters. Jeff Martinik (SVP Sales, Kubisys Inc.). Shinichi Urano (Chief Scientist, Kubisys Inc.). Part I Dogmas in Legal Tech. 3 Dogmas. IT = Cost Center. IT Change = Risk. Process = Solution. IT = cost center.
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DevOpsin the legal vertical Managing Change and Mitigating Risk
The Presenters • Jeff Martinik • (SVP Sales, Kubisys Inc.) • Shinichi Urano • (Chief Scientist, Kubisys Inc.)
3 Dogmas IT = Cost Center IT Change = Risk Process = Solution
IT =cost center Perception: Top category for how IT is viewed is “as an expense.” 2012 ILTA Tech Survey: Management’s view of IT What we do: Follow the mandate to cut cost and drive efficiency through process improvements. 38% “As an expense” What we want to do: Send the message: “IT adds value!” (14%)
IT Change = risk Perception: Change is Hard. Change is Risky. 2012 ILTA Tech Survey: Three biggest annoyances What we do: Create change control processes and work hard to manage user expectations. What we want to do: Send the message: “IT changes are safe, and good for the firm.”
Process = solution Perception: We need cost efficiency. We need risk mitigation. What we do: Build processes to optimize resources, bring predictable outcomes. (e.g., ITIL v3) What we want to do: Too much process has downsides – stifle innovation. Isn’t there a better way? image: nataliej@flickr
In 1959 Henry Kremer £ 50,000 One mile image: RAeS collection
In 17 Years 50 crashes = 50 x
In 1976 “Problem is that we don’t understand the problem.” Gossamer Condor Paul MacCready
In just 6 months 222 “crashes” = 1 success = £50,000
Born in the Cloud • 25 Developers making • 10+ deploys a day
Coming to AN it org near you… Source: @RealGeneKim
What it’s doing Source: Puppet Labs
What Does Devops look like? Traditional DevOps Dev Dev Dev Dev Test Test Test Test Deploy Deploy Deploy Deploy
How to implement devops • In Two Easy Steps: • Change the Culture • Automate Everything OK, Not So Easy…
Cultural Challenge As Seen By Concept: Cameron Haight Images: mtfrazier@flickr, Theophilos@flickr, WDOT@flickr, judge_mental@flickr,
Bridging Culture • Break Down Barriers • Establish Common Goals • Stop Silo Mentality
Yes, Management should know… • “The performance of any individual is to be judged in terms of his contribution to the aim of the system, not on his individual performance.” W. Edwards Deming
Thanks for listening! • Upcoming Kubisys and ILTA August Events • August 6th 1:00pm EDT - Product Webinar • August 18th to 22nd- ILTA Catalyst 2013 • Meet with us! • 8/22 (Thursday) • GENOA room on the • Promenade Level