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United Nations Girls’ Education Initiative Global Advisory Committee Meeting

United Nations Girls’ Education Initiative Global Advisory Committee Meeting. Booz Allen Hamilton Kampala, Uganda May 2012.

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United Nations Girls’ Education Initiative Global Advisory Committee Meeting

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  1. United Nations Girls’ Education InitiativeGlobal Advisory Committee Meeting Booz Allen Hamilton Kampala, Uganda May 2012

  2. Knowledge Management is a wide concept involving the processes of identifying and collecting relevant information and knowledge currently available, its classification and storage, timely dissemination and updating. The United Nations FoundationKnowledge Management in the United Nations System

  3. Getting the right information to the right people at the right time.

  4. Take a local children's football match …

  5. … add a world class pitch …

  6. Result: A Professional Championship Football Club

  7. Clearly it doesn’t work with football, but Why won’t it work with Knowledge Management?

  8. You are building a community of knowledge, not an ERP system

  9. Most knowledge management systems typically only capture a percentage of an organization’s intellectual capital • Social networking and collaboration methodologies can be leveraged to capture the large portions of knowledge, data, and new ideas that escape traditional KM systems • In addition, social media can be used to foster creativity and encourage innovation to improve the quality of new intellectual capital

  10. People and Process first, then Technology … How does considering them enhance our overall solution?

  11. Technology is just the tip of the iceberg – the part that everyone pays attention to It’s everything underneath that we so often forget about

  12. If it’s not all about technology then how exactly does technology fit into all of this?

  13. The tools facilitate the knowledge • Integrate with existing policies, processes and partnerships • Build Best Practices • Publish Project Evaluations • Evaluate Lessons Learned • Search Knowledgebase • Identify and Connect with Experts

  14. Can’t we simply install the most advanced knowledge management platform with all of the latest features then give away iPads to entice people to use it?

  15. You can’t build a community via memos,directives and gimmick giveaways Communications / Policy Advocacy Create Marketing Campaign Develop Key Messages Community Management Identify Stakeholders Engage with Stakeholders Solicit and Incorporate Feedback Knowledge Management Identify / Empower Champions Measure Success Seed Content Incentivize User Behavior Welcome New Users Establish Community Guidelines

  16. Changing our ways • Change management strategy is vital to learn to work together “differently” • Viral content plays a part and needs an organized push • Plan for education – the tools are easy, but the concepts are new to many • Define internal social strategies • Demonstrate value fast • Involve core support allies: RFPs, CFPs, partners, UNICEF, etc.

  17. Adoption 101 • How will this help me do my job better? • Identify goals early and help build tactical strategies • Manage the community visibility, openly • Tap into existing communities • Create examples and show them how it’s done

  18. Keep It Simple Stupid (KISS) • Make it fast • Make it reliable • Make it accessible • Involve the community • Identify features based on the needs of users

  19. APAN Community Case Study • Please view the APAN community video on youtube at: http://www.youtube.com/watch?v=8dQ3ajLnxPM • Sorry we were unable to include it here, the file is over 30MB.

  20. reflect

  21. So, what could Knowledge Management look like for UNGEI? Group Discussion

  22. UNGEI Knowledge Management Needs Global Country Regional

  23. What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration through Knowledge Management? Group Discussion

  24. What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration? Global Regional Country

  25. How do we contextualize knowledge management down to the district and local level? Group Discussion

  26. How do we contextualize knowledge management down to the district and local level? District Local

  27. How do we know if our investment is successful? What measures and outcomes should KM drive? Group Discussion

  28. How do we know if our investment is successful?What measures and outcomes should KM drive? Global Regional Country

  29. What policies and governance issues do we need to consider when implementing a KM strategy? Group Discussion

  30. What policies and governance issues do we need to consider when implementing a KM strategy? Global Regional Country

  31. What technical limitations and opportunities will serve as a barrier for successful collaboration? Group Discussion

  32. What technical limitations and opportunities will serve as a barrier for successful collaboration? Global Regional Country

  33. Mapping the road ahead … • What happens when the original champions leave? • How do you keep the community members interested over the long-term?

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