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Montana’s Statewide Montana’s 511 Traveler Information System

Montana’s Statewide Montana’s 511 Traveler Information System . T3 Webinar January 9, 2008. Overview. Montana’s Traveler Information System 511 in Montana Benefits Partnerships Usage/User Satisfaction Lessons Learned Future Enhancements. Traveler Information in Montana.

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Montana’s Statewide Montana’s 511 Traveler Information System

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  1. Montana’s Statewide Montana’s 511 Traveler Information System T3 Webinar January 9, 2008

  2. Overview • Montana’s Traveler Information System • 511 in Montana • Benefits • Partnerships • Usage/User Satisfaction • Lessons Learned • Future Enhancements

  3. Traveler Information in Montana

  4. Montana’s 511 System • Deployed January 8, 2003 • 9th Statewide system • 13th overall system • When deployed – largest geographical area with smallest population Photo courtesy of AHMCT

  5. Montana’s 511 System • System Content • Winter road conditions • Construction project information • Road closures / major delays / chain requirements • Route specific weather forecast • Glacier National Park Information • Alert capability • Comment line

  6. Montana’s 511 System, cont’d • Choosing Meridian • Existing database • Integrated forecast • Cost benefit from shared infrastructure • How is the information gathered? • How often is the information updated?

  7. Who Benefits From Deploying 511 in Montana? • MDT • Traveling public • Other agencies

  8. 511 Partnerships/Potential • Glacier National Park • Department of Justice • National Weather Service • Yellowstone National Park • Travel Montana • Montana Highway Patrol

  9. Statistics • Increase in call volumes more than threefold • Peak months are November through March • More than 1.5 million calls to date • System has accommodated more than 35,000 calls a day with no busy signals or disconnects

  10. 511 Awareness • WTI’s Customer Survey – March 2003 • 58% heard of 511 • 29% used 511 • 12% of those aware found out thru TAP • MDT’s Customer Survey – October 2004 • 51.1% heard of 511 • 46.8% heard of 511 and had used it

  11. Customer Feedback • Comment Line • National Progress Report • Continued Education and Public Awareness • Identify system flaws or weaknesses and improve

  12. Lessons Learned • Detailed contract • Create system requirements • Mileposts vs. landmark reference • Put a timestamp on 511 information • Create a test plan

  13. Future Enhancements • 511 • Inclusion of all secondary routes • Yellowstone National Park • Tourism Information • Transit • TMC • Microwave • AVL

  14. Any Questions?

  15. Contact Information Brandi Hamilton Traveler Information Program Manager Maintenance Division (406) 444-0468 brhamilton@mt.gov

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