Chapter 1 WHAT IS A MANAGER?

1. Chapter 1 WHAT IS A MANAGER? Person who plans, organizes, directs, and controls the allocation of human financial, material, and information resources in pursuit of organizational goals.

2. Planning: • defining goals and objectives • developing a roadmap to achieve those goals

3. Organizing: • structuring the resources of the organization to achieve organizational goals

4. Directing • Communicating • Mentoring • Modeling • Coaching • Motivating

5. Controlling: • monitoring performance • taking action to minimize the performance gap

6. Functional and General Managers • Functional Managers-handle tasks in a specialized area • General Managers-Oversee multiple functions or functional managers

7. Levels of Management • First Line • Middle Managers • Top Managers • Small Business Managers

8. First Line • Production supervisors, sales managers, store managers • directly responsible for operations • strong technical skills necessary

9. Middle Managers • Plant managers, area directors, division managers • Liaison between top and bottom levels • Receive general objectives from top management and translate them into specific objectives • Information link for information to move up in the organization • Affected by downsizing

10. Top Managers • Presidents and CEO’s • Direct the overall vision and direction of the organization • Much of their time is spent networking outside of the organization dealing with business environment issues

11. Small Business Owners • Must fill all roles mentioned above • Growth is dependent upon adapting to changing requirements of business size

12. Managers Vs. Leaders • Manager is a position • Leader does not require position