1 / 12

Why Your Business Need Chat Support Services?

Live chat is an integral part of good customer experience because it allows you to seamlessly connect with your customers in real-time, directly on your website. In this ppt, we have shared Why Your Business Need Chat Support Services. If you need chat support services then visit our websites: https://www.fecoms.com/chat-support-services/

komalsainifaith
Download Presentation

Why Your Business Need Chat Support Services?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why Your Business Need Chat Support Services?

  2. Live chat is an integral part of good customer experience because it allows you to seamlessly connect with your customers in real-time, directly on your website. You don’t have to be a sales and marketing guru to understand that high quality customer service plays a crucial role in your business. Your customers and employees are the ones who champion and ambassador your cause and help grow your customer overall base. Live chat is for employee retention, employee experience, recruiting, sales, customer service, technical support and more.

  3. Live Chat Benefits You Need to Know Increase Sales Increase Customer Satisfaction Keep In Contact With Visitors It’s Your Competitive Advantage Build Long -term Relationships Portfolio Presentation

  4. Increase Sales Having live chat agents available 24/7 means you don’t lose out on sales. The first major benefit of using live chat on your website is the potential to increase sales. While browsing your website, prospects and customers will have questions about your product or service. With live chat, you can answer them immediately – and while the buyer is still on your website. Live chat gives you the chance to hold your buyers’ by the hand, help them overcome objections and reach a buying decision. It’s like having a sales assistant on standby, live on your website.

  5. Increase Customer Satisfaction Live chat is a great opportunity to improve customer support and provide a memorable customer experience on your website. That’s why customers prefer using live chat. According to digital's customer service benchmark, live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.

  6. Keep In ContactWithVisitors Unfortunately, not everyone who visits your website will buy from you straight away. So, what happens when a visitor leaves the site? Do you sit back and hope that they come back at some point in the future, or do you do something about it? For people that use live chat, you can collect information about them – and turn them into leads. Before a live chat session begins, ask the user for their contact information. Not only does this help in identifying an existing customer, but by asking for their name you can provide a more personalized customer experience.

  7. It’s Your Competitive Advantage It’s never been more important to stand out among your competitors as it is today. The amount of business rivals is tremendous and is increasing every day. Not only small and medium-sized businesses are recognizing the importance of providing real time customer service, but also corporations like Amazon, Toyota, Delta Airlines, and many more are using live chat to be one step ahead of competition.

  8. Build Long-term Relationships 63% of customers who’ve purchased using live chat tend to come back rather than the ones who don’t. Studies show that regular customers tend to buy more often and they are less expensive to maintain because of their familiarity with your business and the processes behind it. When customers feel their voice is heard and they chat with a person behind the company, it’s more likely that they’ll have a stronger connection to your business and share their positive experience.

  9. Why Choose Us 0 Highly Experienced Professionals Multi-tasking Fast Response Time Problem Solving Skills Communication Skills

  10. Contact Us 1317 Edgewater Dr #142, Orlando FL 32804,USA +1-321-290-1717 info@fecoms.com https://www.fecoms.com

  11. Social Media Channels

  12. THANK YOU +1-321-290-1717 https://www.fecoms.com/

More Related