Presentation Transcript

1. Operational Risk Solutions

2. IT Asset Lifecycle Management

   Customer Logo Program Overview

3. IT Asset Lifecycle Management

   Customer Name Program Overview
4. Agenda Welcome! Introductions What is ITLM? MPC and MPC Services TRACE [Customer Name] Project Details Getting Started Site Tour Questions/Closing Remarks
5. Retire manage

   IT Asset Lifecycle Management

   Refresh Deploy Upgrade/ Maintain Acquire The rapid evolution and constant use of technology causes IT assets to be taken off the network for storage, transition, repair or disposition every day.
6. What is ITLM? changing technology landscape With higher demands, comes newer technology and shorter technology lifecycles. This rapid evolution has many organizations on a frequent refresh cycle, leaving them overloaded with unused technology equipment. Organizations are also making strategic moves to keep up with the changing landscape including data center consolidation as they move to the cloud or implement mobile technology to accommodate the workforce. In 2009, 5 MILLION TONS of electronics were in storage [EPA - 2011] A notebook PC's optimal use is 3 years, moving to 30 MONTHS [HP-2013] By 2015, 1.3 BILLION workers will be mobile, that's 37% of the workforce [IDC-2011] A Tablet's useful life is 10 to 24 MONTHS [HP-2013] The average lifespan of a server is 3 YEARS [IDC-2013] A desktop's useful life is 3 to 4 YEARS [HP-2013] 75% of enterprises are planning to launch a cloud computing strategy by 2014 [Gartner-2012]
7. What is ITLM? focus & efficiency financial environmental RISK data security brand So, what’s the problem? Most organizations focus on the security of their network but often neglect data-bearing equipment taken off the network. If not managed properly, the effects could cause catastrophic… operational risks
8. RISK data security risks While most data security programs are focused on keeping people out of your networks, the need for proper handling of retired physical assets is often overlooked. Organizations are collecting and managing huge amounts of data every day. Types of data that needs to be secured include intellectual property (IP), corporate financials, client data, personally identifiable information (PII), protected health information (PHI), and credit card information. 90% of all data in the world was created in the last 2 years, expanding at 20%+ per year [IBM-2013] Total cost of a data breach in 2012 from Improper Disposal was as high as $6M w/ total year average of $1.8M [Navigant 2013] Average cost of a lost laptop is $49,246 w/ data breach costs representing 80%, compared to 2% for replacing computer [Ponemon-2009] At least 29 STATES have laws that require entities to destroy, dispose, or make personal information unreadable or undecipherable [NCSL-2012] 7 MAJOR CAUSES of a data breach: Virus, Hacking, Loss, Theft, Public Access and Distribution, Unauthorized Access, & Improper Disposal [Navigant 2013] 35% of data breaches in the US resulted from physical threats [Verizon-2013] Total cost per U.S. data breach in 2012 was $5.4M at $188 per record [Ponemon-2013] Insurance & Finance was one of the most commonly breached corporate industry in 2012 [Navigant 2013] Healthcare experiences 39% of data breaches, then Corporate (23%), Education (17%) and Government (14%) [Navigant 2013] 70% of data breaches come from offline computers [BAN 2010]
9. RISK Over the years, the value of IT assets reduces drastically. If not managed correctly, companies may be throwing huge amounts of dollars away by holding onto equipment for too long or using the wrong channels for reuse or disposition. Along with loss of IT value, potential fees from dealing with a data breach or environmental issue are also a concern. Regulatory fines, investigation and notification costs, legal fees, business downtime and decreased credibility are all financial risks of a breach. If properly prevented, organizations can avoid costly mistakes. financial concerns Within 2 years after purchase, computer value is only 1/3 initial price [National Bureau of Economic Research-2007] Cost of lost business from U.S. data breaches in 2012 was OVER $3.03M from customer turnover, acquisition, reputation loss & diminished goodwill [Ponemon-2013] Pre-HITECH, the max HIPAA penalty per year per violation was $25K, now it’s $1.5M [HHS.gov-2013] Upgrading Servers results in more than 150% ROI over 3 years [IDC 2012] Savings from a technology upgrade covers the initial investment after less than a year [IDC 2012]
10. RISK focus & efficiency It is neither practical, nor possible to be a jack of all trades. When employees are tasked with projects they are not trained on, it may take them longer or be done incorrectly. By utilizing industry experts for specialized services to manage off-network equipment, organizations can reduce costs, increase return on investment, add flexibility to their IT team, and make sure they are in line with industry best practices, allowing them to focus on core business issues. In the last 2 years, cost as a main decision influencer has dropped from 83% to 70% when looking to outsource [KPMG - 2013] 46% of businesses say the need for better quality services was their reason for outsourcing [KPMG - 2013] 34% of companies say they outsource to gain access to IT resources internally unavailable [Sourcingmag.com-2012] “Most of what we say and do is not essential. If you can eliminate it, you’ll have more time, and more tranquility. Ask yourself at every moment, 'Is this necessary?” — Marcus Aurelius
11. RISK environmental initiatives Sustainability efforts are now well-integrated into corporate social responsibility (CSR) and demands for accountability are growing louder. From manufacturing and distribution, to use and disposition, technology creates a toxic cycle that consumes natural resources and creates piles of hazardous waste. Choosing sustainable recovery and reuse keeps toxic waste out of the environment, prevents illegal exportation, and allows for the reuse of rare-earth metals. This all reduces the environmental impact of technology and contributes to an organization's CSR initiative, which can be publicly communicated in Corporate Social Responsibility and Sustainability reports. 84% of consumers are more likely to trust a company that reports its CSR results [Cone - 2013] 3 BENEFITS of CSR include reputation, trust and improved risk management [Forbes-2013] < 1% of rare earth metals are currently recycled [EPA-2011] There are more RARE EARTH METALS in land-filled electronics than in all known global reserves [Nature Materials-2011] Guiyu, the global capital of e-waste, has the HIGHEST EVER recorded level of toxic dioxins [ES&T- 2007] Recycling metals uses just 10% of the energy required to mine new metals [UNU-2009] E-waste is the fastest growing waste stream in the world and makes up 70% of all toxic waste in US landfills [EPA-2008] <15% global e-waste undergoes any form of recycling [GIS WATCH- 2010]
12. RISK brand security In today’s world of instant communication, branding is more important than ever. A company’s reputation in the community measured by the attitudes of its customers and employees is vital to the value of its brand. When companies make it a priority to do the right thing, stakeholders can rally behind the brand and feel good about what they stand for. Positive contributors like corporate sustainability, social responsibility and giving platforms all help build a brand, but one slip with a data breach or environmental crisis can make that image come crashing down. 42% of people’s perception of a company is based on their view of the firm’s CSR practices [Forbes-2012] 9 in 10 global citizens say they would boycott a company if they learned of irresponsible behavior [Cone - 2013] Cost of lost business from data breaches in 2012: OVER $3.03M due to customer turnover, acquisition, reputation losses and diminished goodwill [Ponemon-2013] 62% of global consumers say they use social media to address or engage with companies around CSR [Cone - 2013] Value of brand and reputation could decline as much as 17%- 31% from a data breach [Ponemon - 2012] 80% of S&P 500s’ market value is based on intangible assets, including brand reputation [Ocean Tomo - 2010]
13. Risk environmental So, where does MPC come in? financial brand By assessing the current situation, identifying any gaps, and creating a strategic plan, MPC helps organizations implement the right program to ensure they are safeguarded. As a trusted advisor, MPC protects customers from these risks. RISK data security focus & efficiency

14. Who isMPC?

15. WHO IS MPC? 1960s-1983 1983-2007 2007-2013 TODAY Today, MPC is known as an IT services and consulting firm focused on mitigating risk surrounding off-network electronic equipment. We provide strategic programs that safeguard customers against needless threats such as data security, financial, environmental, legal, brand and loss of operational efficiency. One of the first companies to join the BAN eStewards initiative in 2008. Continued to set the standard with NAID membership, ISO 9001, ISO 14001, e-Stewards, R2, and OHSAS 18001 certifications. Focused on data security and environmental risks. Established as a division of the supercomputer firm, Control Data Corporation (CDC), in the 1960s to reclaim precious metals. Privatized in 1983and founded as MPC. Rooted in environmental responsibility and quality processing. Catered to manufacturers and commodity markets for many years. In 2007, new leadership stepped in with a vision to expand MPC’s services and help companies manage technology in a cost effective way.
16. Headquarters 2300 Pilot Knob Road Mendota Heights, MN 55120 MPC LOCATIONS European Processing Facilities Processing Facility Edmonton, AB Processing Facility Toronto, ON Processing Facility Airdrie, AB REGIONAL Headquarters 10551 Decatur Road Philadelphia, PA 19154 . Processing Facility Mississauga, ON Processing Facility Sainte-Catherine, QC Processing Facility Chilliwack, BC Processing Facility Salaberry-de-Valleyfield, QC Processing Facility Fremont, CA Processing Facility Duncan, SC Processing Facility El Paso, TX
17. MPC Standards R2 (Responsible Recyclers) Certified e-Stewards Certified ISO 14001 Certified ISO 9001 Certified OHSAS 18001 Certified ITAR Registered Active NAID Member Authorized Microsoft Registered Refurbisher NIST SP 800-88, DOD 5220.22-M & NAID Guidelines No Landfill Policy MPC Certified Processing Program MPC offers complete risk management through closed-loop chain of custody and comprehensive services, backed by our independently audited and certified standards:
18. IT Services Chain of Custody Risk Mitigation Services for all stages (End of life, end of lease, end of use, or just need to be transported to a new location). Secure onsite and in-plant services to ensure the highest value possible is recovered from electronic assets. Effective chain-of-custody for transparency to assets at all times. Detailed reports include transactional and asset-based. Support compliance with industry regulations, corporate data security policies, and environmental requirements. Support sustainability initiatives & communication. Backed by the highest certifications and standards in the industry. Consultative approach to identify risks and implement strategic programs. Secure facilities, state-of-the-art processing equipment and continual technical training. Provide customers with peace of mind. MPC SERVICES
19. MPC SERVICES MPC delivers Risk Mitigation, IT Services and Chain of Custody with the below specific services: Consultative Risk Assessments Asset Recovery Onsite Inventory & Material Preparation Inventory & Reporting Decommissioning Installation/De-Installation Shut Downs and Consolidations Lease Return Management Global Transportation & Logistics Small Parcel Shipments Corporate Collection Events Data Destruction On and Offsite Industrial Shredding On and Offsite Degaussing DataSanitization On and Offsite Wiping Value Recovery Technology Refurbishment Remarketing & Resale Customer Revenue Share Equipment Sourcing Employee Buyback Customer Loyalty Program School Partnership Program Corporate Donations Cell Phones for my Cause Storage, Deployment & Redeployment Asset Retirement & Disposition ITAD Demanufacturing Recycling Parts Recovery Precious Metals Reclamation Tracking& Reporting Self-Service Portal On and Offsite Inventory Audits Transport, Receiving and Processing Reports (Cradle to Cradle) Detailed Audit Reports (Serial Number, Grade, Specs, etc) Legislative Compliance Reporting Support Corporate Sustainability Reporting Support Certificates of Destruction and Sanitization All services are backed by MPC’s certifications and standards surrounding Data Security, Environmental Responsibility, Legislative Compliance, and Health and Safety protocols.
20. MPC Customers How do our Customers benefit? Transparent Chain of Custody on all Assets Corporate-Wide Standards across National or Global locations Maximized Security and Sustainability for Customer Trust and Reputation Improved Efficiency and Productivity across Locations Access to Expert Consulting, Trained Technicians and Industry Best Practices Regulatory Compliance Minimized Risk of Data Exposure or Breach Reduced Total Cost of Ownership (TCO) through Optimized Value Recovery Increased Corporate Social Responsibility (CSR) from Mitigating Environmental Risk
21. MPC TRACE Needs Analysis Asset Recovery Plan & Execute Onsite Services (Inventory, Destruction, Sanitization, Packaging, Preparation) Assess Requirements & Identify Risks Document Enterprise Needs & Create Cohesive Implementation Plan Recorded by Category, Weight & Serial Number Secure Transport Arrives at MPC Facility (Tagged, Weighed, & Recorded into TRACE) Prepared & Inventoried for Resale or Redeployment (Hard Drive Removal & Data Sanitization) Global Sales Network Tested & Inspected Shredded Down to Commodity Level Resale Credit Back to Customer Dismantled for Parts Recovery Recycled for Reuse
22. MPC TRACE Self Service Transactions Automated Communication Analytic Reporting www.myMPC-e.com
23. MPC TRACE Automated Notifications Service Confirmation Email
24. MPC TRACE Automated Notifications 2. Equipment Received Email
25. MPC TRACE Automated Notifications 3. Service Completed Email
26. MPC TRACE Instant-Access Reports Lot Summary
27. MPC TRACE Instant-Access Reports Audit Report
28. MPC TRACE Instant-Access Reports Category Details
29. MPC TRACE Instant-Access Reports Certificates of Destruction or Sanitization
30. MPC TRACE Financial Reports Settlement
31. MPC TRACE Financial Reports Invoice or Credit Memo

32. Project Details[customer name]

    Customer Logo
33. Project Details [Specific Need] [Specific Need] [Specific Need] [Specific Need] [Specific Need] [Specific Need] A B F D E C [Description of issue] [Description of issue] [Description of issue] [Description of issue] [Description of issue] [Description of issue]
34. Goals Services [Goal] [Goal] [Goal] [Service] [Service] [Service] Project Details MPC Solution
35. Project Details MPC Solution Customer Logo or Name
36. Customer Locations Location Name Location Name Location Name Location Name Location Name Location Name Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details]
37. Customer Locations Location Name Location Name Location Name Location Name Location Name Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details] Location: [Address] Contact: [Contact Name] Details: [Specific Location Details]
38. Step 1 Step 3 Step 5 1-1-14 1-1-14 1-1-14 1-1-14 1-1-14 1-1-14 Step 2 Step 4 Step 6 Project Details
39. 1-1-14 1-1-14 1-1-14 1-1-14 1-1-14 1-1-14 1-1-14 Project Details Step 1 Step 6 Step 4 Step 9 Step 7 Step 8 Step 3 Step 5 Step 2

40. Getting Started

    with MPC
41. Your Support Team Account Management Customer Service Finance Executive Sponsor John McGuire Global Sales Manager Contact: 651-200-6110 jmcguire@mpc-e.com MPC Corporate Headquarters Patrick Jackson Service Center Manager Contact: 651-200-6103 pjackson@mpc-e.com MPC Corporate Headquarters Brandon Lammers Financial Analyst Contact: 651-681-7383 blammers@mpc-e.com MPC Corporate Headquarters Gregg Bjork Sr. Vice President Contact: 651-681-7398 gbjork@mcp-e.com MPC Corporate Headquarters
42. MPC Information Contact MPC www.mpc-e.com tel: (855) MPC 0255 info@mpc-e.com @MPC_Broadcast Regional Headquarters 10551 Decatur Road Philadelphia, PA 19154 Corporate Headquarters 2300 Pilot Knob Road Mendota Heights, MN 55122
43. MPC Packing Guide MPC CSR Step by step instructions on how to prepare for the shipment of your equipment are included in this handy guide. Equipment that is damaged in transit could lose up to 100% of its resale value, this guide explains in detail how to prevent that from happening. This informational Corporate Sustainability Report (CSR) includes detailed information on MPC’s operational and environmental standards. Copies of EPA, State and County licenses, all of MPC’s certification documents, as well as summaries of our safety, housekeeping, and environmental programs are all included. Reference Guides
44. 1 Online: Self-schedule through myMPC 2 Email: Service Center or Account Manager 3 Phone: Service Center or Account Manager Getting Started How to Schedule a Service MPC Term Definitions MPC Customers have three options for pickup or service requests: BOL: Bill of Lading for logistics tracking. Gaylord: Industrial sized box placed on a pallet. EOL: End of Life equipment that has no reuse potential. EOCU: End of Current Life equipment that is able to be refurbished or reused as is. Lot: MPC's tracking number for each load of equipment processed at MPC. myMPC: 24/7 online customer portal (www.mympc-e.com). TRACE: MPC’s chain-of-custody risk mitigation services, combined with tracking software for data storing and reporting. White Glove Services: Professional onsite equipment preparation.
45. MPC TRACE myMPCIn Detail: Overview Automated notifications alert customers via email throughout the process. Reports and documents are available to export including summaries of lots by location, categories, weights, unit counts, serial number reports and testing diagnostics details. Certificates of Destruction (COD) and Certificates of Sanitization are available for each lot. Analytic reports from TRACE, including equipment information, transaction details and audit documentation. Access can be defined by stakeholders for exclusive viewing capabilities. Online scheduling capabilities allow customers to self-schedule service requests, both for small parcel shipping labels or bulk shipment logistics. www.mympc-e.com If you have not received your username and password, or if more users are needed, please contact us.
46. MPC TRACE myMPCIn Detail: Schedule a Pickup Location equipment will be picked up from Your PO Number (If none, put NA) MPC will pickup or you will deliver to MPC MPC delivery location, if unknown, select HQ-B2B Number of containers you will have Type of packaging equipment will come in Estimated shipment weight (Avg pallet is 500lbs) Date you would like the equipment picked up Date equipment will arrive at MPC (approx 3 business days after pickup) Any special notes for your pickup (dock door, pallet jack needed, etc) Carrier to be used (If MPC will schedule, select MPC To Arrange) Any specific notes regarding your equipment Upload your inventory list or other documentation here
47. MPC TRACE myMPCIn Detail: Schedule a Service Location service will take place Your PO Number (If none, put NA) Select Pickup NA (Field not applicable to services) Select HQ-B2B NA (Field not applicable to services) Put NA (Field not applicable to services) Select Skid NA (Field not applicable to services) Put NA (Field not applicable to services) Date you would like the service to take place Select the same date as your requested service date Any special notes for your location (elevator access, dock door, etc) Select MPC To Arrange Details of the service(s) you need performed Upload your inventory list or other documentation here
48. Loose Batteries, Fluorescent Bulbs, & Mercury Containing Devices Equipment Containing Asbestos Construction materials, ceiling or flooring tiles Infectious or Biological Waste Human or animal wastes, plant or organism wastes, or any contaminated containers Media Contaminated with Oil Rags, filters or oil contaminated containers Chemicals, Oils, or Powders Bottles or bags of chemical powders, oily substances or loose powders of any kind Equipment Containing Chemicals Test tubes, empty chemical containers Radioactive Components Household carbon monoxide detectors, anything marked with the radiation symbol Explosives Fire arms, ammunition, shells Fossil Fuels Gasoline, grease, or contaminated containers Liquids Cleaning solutions, paint, liquid in drums and any unidentifiable liquids Getting Started Equipment Categories Accepted MPC accepts equipment categories of all types including IT assets and office electronics, medical devices, manufacturer equipment and even electric power tools. Items we Do Not Accept Include: If you are unsure about any other equipment, please contact us.

49. SiteTour

50. MPC Tour—MN Tour Start Receiving Sort Asset Recovery Teardown Shred and Glass Material Output Inventory Reboot Store 5 4 3 6 8 2 7 1
51. MPC Tour—PA Tour Start Receiving Sort Asset Recovery Teardown Shred Material Output Inventory & Resale 1 6 4 2 3 5 7