Your host : Niall Shanahan, Marketing Executive Guest speaker: Malcolm Jeffers, Learning and Development Co

1. Top 5 Considerations You Need to Make When Planning Training on Automation Systems Your host: Niall Shanahan, Marketing Executive Guest speaker: Malcolm Jeffers, Learning and Development Consultant

2. Malcolm Jeffers has over nine years of experience in the Pharmaceutical and Biotech industries. He has worked as an automation engineer, training manager and learning and development consultant. He and his wife Nadine live in Johannesburg, South Africa.

3. What are some of the challenges when it comes to planning automation training? • Time pressures • Stakeholder involvement and support • Availability of quality information • ‘Analysis paralysis’ “ Every mistake that I made– and we all make mistakes – came because I didn’t take the time to get the facts. I didn’t drive hard enough. Charles Knight ’’ Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

4. What is your job role today? • Training Manager or Associate • Plant or Automation Manager • Learning and Development Specialist • Performance Development Manager • Other THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

5. Knowing your… • People • Plant • Business Goals • Regulatory Requirements • Training Partner Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

6. Which area do you find most difficult to define when planning training? • Your People • Your Plant • Your Business Goals • Your Regulatory Requirements • Your Training Partner THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

7. Aim of this Webinar: • Define five key considerations and equip you with questions to plan effectively Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

8. Knowing your People • New hires • Cross training • Retention rate • Succession planning • Competence frameworks In 2011 it was found that among Top125 training companies, employee turnover was a low 11 percent, and average length of service at the company was 7 years. Good people are hard to find… and keep. Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

9. Do you refer to industry competence models when planning training for your personnel? • Yes • No THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

10. Knowing your Plant • Technologies • Production process • Physical infrastructure • Procedural interaction • S/W and H/W version details • Support expiry dates “If you think you are the entire picture, you will never see the big picture.” – John C. Maxwell, The 17 Indisputable Laws of Teamwork Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

11. Knowing your Business Goals • New Product or Process • Upgrade or Migration • Key Performance Indicators • Call out rates/log • Issue criticality • Time spent resolving • Labor costs Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

12. To what level of detail does your company track and generate data on call out rates for production issues? • None • Some • Quite good • Very detailed THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

13. Knowing your Regulatory Requirements • FDA Code of Federal Regulations • ISO Standards For Life Science companies that adhere to ISO standards, ISO 9001:2000 Clause 6.2.2 specifies that… “ …records must be maintained detailing the training, experience, skills, and education of all employees. ’’ Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

14. What is the focus of your company? • Our focus is more on regulatory compliance • Our focus is more on performance improvement • We focus equally on both THIS SLIDE WILL NOT BE SHOWN DURING PRESENTION – THE POLL QUESTION AND THEN RESULTS WILL APPEAR INSTEAD

15. Knowing your Training Partner • Experience • Responsiveness • Support / Update plan • Licensing model • Blended learning capabilities • Custom / Generic content Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

16. Do you know your Training Partner? • Custom / Generic • Blended learning Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

17. Knowing your… • People • Plant • Business Goals • Regulatory Requirements • Training Partner Key take away points from today’s webinar Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

18. What follow up materials can I access? “6 Steps for Planning Training to Boost Performance.” Next weeks blog: The top four blind-spots preventing DCS performance improvement Today’s Webinar:Top 5 Considerations You Need to Make When Planning Training on Automation Systems

19. For more tips on training in the Life Science industry subscribe to our blog at: http://info.ztlearning.com/blog/ www.ztlearning.comwww.zenithtechnologies.com Tel: (IRE) +353 21 4370 200 (UK) +44 1322 303041 (US) +1 610 234 3173 (SEA) +65 68268713