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QA-BiH: Past achievements and future challenges Mag. Oliver Vettori

QA-BiH: Past achievements and future challenges Mag. Oliver Vettori. April 2008. Areas of achievement. Awareness: Recognising the need for explicit quality management strategies and quality assurance systems Structure: Laying the formal foundation for the internal quality culture

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QA-BiH: Past achievements and future challenges Mag. Oliver Vettori

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  1. QA-BiH: Past achievements and future challenges Mag. Oliver Vettori April 2008

  2. Areas of achievement • Awareness: Recognising the need for explicit quality management strategies and quality assurance systems • Structure: Laying the formal foundation for the internal quality culture • Procedures: Establishing an instrumental framework for quality measurement and quality development • Internationalisation: Demonstrating quality-related efforts to the external stakeholders Evaluierung & Qualitätsmanagement in der Lehre

  3. Area 1: Quality awareness “The main challenge lies in changing the informal and implicit approach to quality to a formal and explicit culture and in making this difference understandable” (WUS Austria, Quality Culture Brochure) Evaluierung & Qualitätsmanagement in der Lehre

  4. Area 1: Achievements... • Raising quality awareness (Seminars, • Workshops, Conferences, Discussions…) • Disseminating information (Brochures, QA • handbooks, websites, evaluation materials…) • Encouraging stakeholder involvement • (Stakeholder Trainings, Involvement in QA groups and • decision making boards, feedback loops…) Evaluierung & Qualitätsmanagement in der Lehre

  5. ... and some future challenges Quality relevance instead of mere quality awareness Reciprocal communication instead of one-way information Stakeholder participation instead of stakeholder involvement Evaluierung & Qualitätsmanagement in der Lehre

  6. Area 2: Structure Study law Study administration Curriculum Committee Vizerektorat für Lehre lays foundation Senate reports recommends QA office concepts organisation implementation Evaluation Committee conciliatory Evaluierung & Qualitätsmanagement in der Lehre

  7. Area 2: Achievements… • Quality assurance offices (professionalisation • of the QA administration) • Involvement of top management • (QA is currently being recognised as an area of • strategic importance) • Infrastructure • (technical equipment, staff, resources etc.) • Process definitions (for evaluation and routine • processes ) Evaluierung & Qualitätsmanagement in der Lehre

  8. ... and some future challenges Joint quality efforts instead of delegating QA responsibilities Flexible and supportive structures instead of inelastic rules and regulations Combining top down and bottom up approaches Evaluierung & Qualitätsmanagement in der Lehre

  9. Area 3: Procedures Graduate surveys, round tables, feedback box, premiums and awards, student evaluation of teaching, questionnaires, program monitoring, focus groups, advisory board, accreditation, process analysis, sounding boards, discussion groups, staff development program, premiums, fast feedback, midterm review, external evaluation, tutoring, peer reviews and peer observation of teaching, standards, rules and procedures, student satisfaction surveys, reporting, evaluation research, counselling, guidelines, handbooks, stakeholder reviews, curriculum assessment … Evaluierung & Qualitätsmanagement in der Lehre

  10. Area 3: Achievements... • Student evaluation of teaching • (questionnaires, reports, monitoring procedures) • Graduate surveys (questionnaires, reports, • monitoring procedures) • Information Systems (systematic data • collection and data analysis) • Institutional self-evaluations • (currently being prepared) Evaluierung & Qualitätsmanagement in der Lehre

  11. ... and some future challenges Quality cultures instead of quality bureaucracies Quality development instead of mere quality measurement (learning) outcome orientation Evaluierung & Qualitätsmanagement in der Lehre

  12. Area 4: Achievements... • Demonstrating quality efforts (compliance • with standards and terminology, QA handbooks and • brochures, change of self- and heteropresentation) • International exchange (conferences, • workshops, partner universities) • Starting Bologna Process (new degree • programs, ECTS credits, learning outcomes…) Evaluierung & Qualitätsmanagement in der Lehre

  13. ... and some future challenges Developing the internal culture instead of polishing the surface Focussing on the spirit of the Bologna declaration instead of mere technicalities Balancing inward orientation and outward orientation Evaluierung & Qualitätsmanagement in der Lehre

  14. An impossible task? Evaluierung & Qualitätsmanagement in der Lehre

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