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Best Practices and Tools for Maintaining JD Edwards EnterpriseOne

Best Practices and Tools for Maintaining JD Edwards EnterpriseOne. Justin Walker Principal Technical Support Engineer. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract.

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Best Practices and Tools for Maintaining JD Edwards EnterpriseOne

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  1. Best Practices and Tools for Maintaining JD Edwards EnterpriseOne Justin WalkerPrincipal Technical Support Engineer

  2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  3. Program Agenda • Introduction • Best Practices and Recommendations • Additional Tips and Resources • Q&A

  4. Oracle Services Enabling the success of your Oracle hardware and software investments • Oracle Experts Helping You Succeed withYour Oracle Investments Complete Support for Oracle Hardware, Software, and Engineered Systems Mission Critical Support Services for All Oracle Applications and Technologies Your Complete Training Source for Oracle Hardware and Software Extend Your Oracle Investments to the Cloud with Value, Choice, and Confidence

  5. Oracle Premier Support Comprehensive Coverage Tools and Resources Service and Support Product Innovation Quickly diagnose and resolve issues • Expert technical support • Rapid-response field service • Lifetime Support Get the most of your Oracle products with proactive services • Oracle knowledgebase • Product health checks • My Oracle Support Community Keep pace with change and capitalize on new opportunities • Updates • New releases • Tools to assist with patching and upgrades

  6. Get Proactive Portfolio—an integral component of your Premier Support Contract Helping you get the most value fromOracle Premier Support

  7. Oracle SupportBest Practices and Recommendations for JD Edwards EnterpriseOne

  8. Some of the Top Reasons for Creating Service Requests What we see: • Reason #1: Upgrade Issues • Reason #2: Managing Updates • Reason #3: Performance Issues

  9. Upgrade Issues • What are best practices, known issues and recommendations for Upgrading? • Lifecycle Advisors • Tools & Technology Information Centers

  10. Lifecycle Advisors • What are they? • Process-driven documents broken down by specific phases that: • Break Down Each Phase Into Logical Steps/Tasks Containing Relevant Information • Provide Best Practices Developed by Oracle Support, Oracle Development, Consultants and Users • Provide a One-stop Shop for Knowledge Related to Steps/Tasks for a Given Process • Provide News & Announcements, Multimedia Training and Links to Related Resources

  11. Lifecycle Advisors Upgrading JD Edwards EnterpriseOne • What Lifecycle Advisors exist for JD Edwards EnterpriseOne? • Upgrading to the 9s • Upgrade Advisor: JD Edwards (JDE) EnterpriseOne 9.1 [ID 1426033.1] • Upgrade Advisor: JD Edwards (JDE) EnterpriseOne 9.0 [ID 1455419.1]

  12. Tools & Technology Information Centers Which Information Centers can be used to access technical resources? • Information Center: JD Edwards EnterpriseOne Tools and Technology Product (Doc ID 1415663.2) • Information Center: JD Edwards EnterpriseOne 9.1 (Doc ID 1404648.2) • Information Center: JD Edwards EnterpriseOne 9.0 (Doc ID 974914.2) • Note: For a listing of all currently available JD Edwards EnterpriseOne Information Centers, visit Index of Information Centers for JD Edwards EnterpriseOne (Doc ID 1440111.2).

  13. Managing Updates • What are best practices, known issues and recommendations for managing updates? • Lifecycle Advisors • Tools & Technology Information Centers • Change Assistant

  14. Lifecycle Advisors Patching & Maintaining JD Edwards EnterpriseOne • What Lifecycle Advisors exist for JD Edwards EnterpriseOne? • Tools Release Patching & Maintenance • Patching & Maintenance Advisor: JD Edwards (JDE) EnterpriseOne Tools Release 9.1 [ID 1447449.1] • Patching & Maintenance Advisor: JD Edwards (JDE) EnterpriseOne Tools Release 8.98 [ID 339.1] • Software Updates Patching & Maintenance • Patching & Maintenance Advisor: Software Updates for JD Edwards (JDE) EnterpriseOne 9.0 and 9.1 (Doc ID 1505994.1)

  15. Change Assistant Optimizing The Patching & Maintenance Of JD Edwards EnterpriseOne • What is Change Assistant? • A tool that can be used to: • Search for and download multiple Software Updates. • Search for and download multiple Tools Release components. • With JD Edwards EnterpriseOne 8.9 and newer, apply Software Updates in batch. • When available, execute ASIs. • View Bug/SAR details. • Find fixes for bugs, performance or memory issues identified in logging.

  16. Change Assistant Additional Information • For more information, explore the following knowledge documents: • E1: CHA: Frequently Asked Questions For Change Assistant Tool - "How To" Questions [ID 1057524.1] • E1: ESU: Using Change Assistant to Find, Research, Download and Deploy ESUs (Including Planner and Baseline ESUs) [ID 1326750.1] • Information Center: Software Updates(ESUs, ASUs), Product Packaging, Change Assistant, Configuration Assistant and OBA in the JD Edwards EnterpriseOne Tools and Technology Product [ID 1379506.2]

  17. Performance Issues • How to effectively troubleshoot performance issues? • Performance Workbench • Information Centers

  18. What gets called too many times? What is taking too long? Performance Workbench • An excellent tool for data reduction – makesense of the information provided withindebug logging and figure out what trulyneeds to be addressed. • Intended to address performance issuesby providing answers to the questionsraised by the “Performance First Principle”:What gets called too many times and what istaking too long to complete? • Also useful for troubleshooting functional errors.

  19. Performance Performance Workbench • Tool for Data Reduction • Parse Debug Logging • Enterprise Server • HTML Server • Debug SQL Logging • Information Provided • BSFN/NER Data • System Functions • Timing Gaps • SQL Statements • Call Stacks • And More…

  20. Performance • Bookmark and revisit Information Center: Performance in JD Edwards EnterpriseOne [ID 1401813.2].

  21. Other Helpful Hints and Tips • Bookmark! Get Proactive with JD Edwards (Doc ID 1389028.1) • Want to learn more? Email us at JDE-GetProactive_us@oracle.com • JD Edwards EnterpriseOne Newsletter • Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who will offer methods and solutions to help you avoid potential pitfalls • Find updated information about Events and Training for MOS and for JDE

  22. Recap Recommendations • Lifecycle & Process Advisors • Technical Information Centers • Using Change Assistant • Using Performance Workbench • Bookmark! Get Proactive with JD Edwards (Doc ID 1389028.1)

  23. While You’re at Oracle OpenWorld… • Support Stars BarMoscone West, Level 2 • Oracle experts • Live demos • Mini-briefings • Videos • Support Breakout Sessions • Oracle Database • Oracle E-Business Suite • SQL Tuning • Oracle Exadata • Siebel CRM • PeopleSoft • JD Edwards • Oracle Business Analytics • Oracle Fusion Middleware • Oracle Solaris • Oracle RAC Cluster • Oracle Communications Solutions • Sun Server and Storage Systems

  24. Q&A and Important Support Resources • Discover more about Get Proactive: • http://www.oracle.com/goto/proactivesupport • MOS Community:https://communities.oracle.com/portal/server.pt/community/jdedwards_enterpriseone/364 • Product Information Center (PIC):https://support.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?_afrLoop=1356897543811068&id=1440111.2 • Upgrade/Maintenance Advisors:https://support.oracle.com/epmos/faces/ui/km/DocContentDisplay.jspx?id=1426033.1 • https://support.oracle.com/epmos/faces/ui/km/DocContentDisplay.jspx?id=1447449.1 • https://support.oracle.com/epmos/faces/ui/km/DocContentDisplay.jspx?id=1505994.1

  25. Best Practices for Upgrading and Maintaining JD Edwards Products Oracle University Training Services Prepare Your Organization to Achieve Optimal Performance for Your JD Edwards Applications Top Courses for Administrators and Support Engineers “Companies that invest more in training reduce critical severity service calls by up to 49%” - Capital Analytics Study, 2008 • JD Edwards EnterpriseOne System Administration Rel 9.x • JD Edwards EnterpriseOne Development Tools 1 Rel 9.x • JD Edwards EnterpriseOne Development Tools 2 Rel 9.x • JD Edwards EnterpriseOne Common Foundation Rel 9.x End-User Training • Partner with education consultants to build customized content and training plans • Implement change and achieve results in less time and with greater success Premier Support customers eligible to save 20% on learning credits.

  26. Thank you!

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