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Communication: Talk to your patient, it’s good for both of you

Communication: Talk to your patient, it’s good for both of you. Dr Steve Walsh. “Communication errors cause twice as many fatalities as inadequate clinical skills” Coiera. “Communication usually fails, except by accident” Wiio. Communication is good for your patient.

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Communication: Talk to your patient, it’s good for both of you

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  1. Communication:Talk to your patient, it’s good for both of you Dr Steve Walsh

  2. “Communication errors cause twice as many fatalities as inadequate clinical skills” Coiera “Communication usually fails, except by accident” Wiio

  3. Communication is good for your patient • Assess: Ask about behavioural health risks • Advise: Give behaviour change advice • Agree: Collaboratively select treatment goals • Assist: In acquiring skills, support, Rx • Arrange: Follow-up visits

  4. How you communicate strongly influences patients’ adherence to your management plan

  5. Communication is good for you • “Oh, by the way …”

  6. Communication is good for you • 3 minutes longer

  7. Communication is good for you • Surgeons’ tone of voice

  8. If the patient likes the doctor • His patients - mainly elderly women - were living alone and vulnerable. They adored their doctor, Harold "Fred" Shipman. Even when their contemporaries began dying in unusually high numbers, patients remained loyal to the murderous M.D. For as long as he spared them, his victims loved their doctor — to death.

  9. Communication is good for you • Do patients trust their physicians?

  10. Talk to your patient, it’s good for both of you • How you communicate strongly influences patients’ adherence to your management plan • Listen to your patient and interrupt less • Good communication, tone of voice and longer visits are correlated with fewer medico-legal claims

  11. Wiio’ Laws of Communicaion • Communication usually fails, except by accident • If a message can be interpreted in several ways, it will be interpreted in a manner that maximizes the damage • There is always someone who knows better than you what you meant with your message • The more we communicate, the worse communication succeeds

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