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"Explore cutting-edge strategies beyond distribution and guest room automation in the hospitality industry. Discover practical implementations by industry expert Mary Tannous. Topics include employee and guest communication, shared services, personalized content, and mobility. Learn about leveraging BI, guest profiles, process automation, centralized operations, and cloud technology for enhanced hotel operations efficiency."
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REIMAGINING HOTEL OPERATIONS IT What lies beyond distribution & guest room automation ? What can you implement today ? Mary Tannous Vice President – Prologic First
AGENDA EMPLOYEE COMMUNICATION GUEST COMMUNICATION SHARED SERVICES
GUESTCOMMUNICATION Richer Content New Channels Transaction Triggered More Personalized
EMPLOYEECOMMUNICATION Evolved on Feedback Faster Response Personal, Specific and Actionable Mobility
SHARED SERVICES BI Guest Profiles Process Automation Centralized Operations Cloud Technology
THANK YOU Mary Tannous Vice President – Prologic First