Ideas for Primary Care Development 21 October 2009 18.30 – 20.00

1. Ideas for Primary Care Development 21 October 2009 18.30 – 20.00 Hilton ReadingDrake Way, Reading, Berkshire, RG2 0GQ ------------------------------ Kaiser Permanente is an integrated healthcare system serving 8.7 million members. In addition to serving acute care needs, KP provides proactive population-based care. Proactive population care includes prevention activities, addressing care gaps, and reinforcing the member's relationship with their primary care physician. In this presentation Clinicians from KP we be talking, via video link, about their evolving experience with what they call "panel management" – an intervention on a group of members that a physician provides care for. We will hear about the tools that facilitate care, the processes put in place around patient or member management, and the staff roles. KP believe they can demonstrate how this approach has improved health outcomes and service efficiency. Although places are limited we will try and ensure there are representatives from all PCTs. Please contact julia.wilczek@southcentral.nhs.uk to book your place