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1. www.NAEPnet.org

2. It’s Being Green! A Tale of Going Green with Cleaning Products

3. Presented by: • Charlene Lydick Associate Director of Procurement • Howie Aroesty Regional Sales Director

4. Who is CU? Denver campus Anschutz Medical campus Colorado Springs campus Boulder campus

5. Who is Staples? • Industry’s strongest performer – $25 billion in annual revenue • 90,000 associates worldwide • Second largest e-retailer in the world behind Amazon.com • More than 1,900 stores worldwide • No. 108 on Fortune 500 list, A Fortune Most Admired Company • Publicly traded on NASDAQ (SPLS), listed on S&P 500 • Yes, we’re big, but we’re also local

6. Brief History Staples Brand Chemicals • 1937 – Paulsen & Roles Founded • 1945 – Coast Wide Supply Founded • 1977 – Paulsen & Roles sold to new owners • 1998 – Paulsen & Roles joined with Coast Wide Supply and became Coastwide Laboratories • 2002 – Launch of Sustainable Earth line of chemicals • July 2006 – Corporate Express acquired Coastwide Laboratories • April 2007 – Laboratory opens in Aurora, CO • December 2007 – Corporate Express launched Sustainable Earth and Corporate Express Brand chemicals • July 2008 – Staples acquired Corporate Express and transitioned products to Staples Brand • Q4 2012 – Staples introduces Brighton Professional Brand Presentation title l Section Name

7. Historical Situation • Disjointed • De-centralized • No collaboration • Not taking advantage of University’s purchasing power

8. Stakeholders • Procurement Service Center • Boulder Facilities Mgmt • Boulder Housing • Denver/Anschutz Facilities Mgmt • Springs Facilities Mgmt • Springs Housing • Sustainability Officers

9. Advantage Desire by all parties to “go green” with cleaning products & save some “green”

10. Disadvantages • No campus leader • No consensus on product • No testing methodology for • Cleaning ability or • “Greeness” of products

11. Initial Steps • PSC takes lead • Need University-wide agreement • Purchasing Manager • to lead the process • Strategic Sourcing Manager • Evaluation Committee Chair

12. Challenges • Identifying & connecting to the ‘right’ stakeholders • Understanding current processes • Addressing stakeholder concerns • University-wide agreement is best – REALLY! • Data gathering

13. Challenges Stakeholder concerns - • Might have to change suppliers • New products • New equipment • Different ordering process • Training • Boulder will overpower

14. Challenges Data Gathering Does anyone know what they are buying, quantities, the dilution ratios, or how much they are paying?

15. Goals • Cleaning products that work • Environmentally-friendly cleaning products • Eliminate reliance on harsh chemicals • Support broad cleaning needs • Standardize and consolidate products • Streamline procurement & ordering processes • Increase dollar savings

16. RFP Process • Cross-campus Evaluation Committee • Added paper products • Criteria • Program Plan (strategy) • Project Plan (tactics) • Training Plan • Product Testing • Sustainability Program • Pricing

17. Testing Methodology • Tested 4 short-listed suppliers • Double-blind test • Primary cleaners • Glass • Disinfectant • Floor cleaner • All-purpose cleaner • Pass/Fail

18. A Partnership is Born Awarded to Staples Advantage

19. What’s in a Number? Staples Facility Solutions allowed CU to become a more sustainable university by providing ONE product that can do the work and perform as well if not better than 11 SKU’s 64 – The Sustainable Solution that Works! Why all this?..... When you can have this?

20. Overview of Current Assortment Presentation title l Section Name

21. So how did we do it? Design Discovery Deployment Initial implementation meeting Unique location requirements Dispenser and product usage Service provider details Product depletion Identify problem areas Understanding current processes Site surveys Identify SKU rationalization Inventory rationalization Create communications strategy Create web page interface Order process Sustainability improvements Present findings – products, systems, labor, best practices Issue program communications Conduct training Training aids Dispenser installation Ensure consistent appearance Monitor activities, capture data points, present findings, report further recommendations

22. Supplier Transition Strategy • Program Launch Announcement letter • Week 2 Staples is coming • Week 3 Training Announcement to facilities product users and janitorial staff • Staples Facility Solution is here • Program tailored to CU needs

23. Supplier Transition Strategy • Week 4-12 Training Program • Facilities Training Videos • Chemical Dilution Guide • Facilities Training Manual • Facilities Training Wall Charts • Electronic Welcome Kit • On-site Training • Signage • Webinars

24. Supplier Transition Strategy • Easy Ordering • Originally - University of Colorado Custom Facilities Website • Registration and logon to ordering platform • 24/7 access to user training guides and MSDS documentation • Overview CU/Staples Facilities program • Now – direct ordering through eProcurement platform • CU Marketplace • Same information • Ability to save favorites list

25. Inventory Optimization and Support • State of the art inventory replenishment system • Manage stock levels • Just in time • Manual adjustments • Initial roll out • School break • Special projects • Peak occasions • Initial roll out • Staples built inventory in advance of launch date • Industry shortages • Staples has top tier status with our vendors. This became key when H1N1 hit. Top of the allocation tier.

26. Product Replacement Process • Dispensers provided • Installation provided at no additional cost • Product testing between our Facility Supplies Specialists and custodial teams • Wall Charts depicting proper use of chemicals • Hard and Soft copy training materials

27. Hands On Support Jeff Twist, Account Rep, installing dispensers on Boulder campus

28. Before & After

29. Before & After

30. Win-Win • Environmentally-friendly products that work • Consolidation of products • Support in installation & training • Easy ordering, next day delivery • One truck for office & janitorial supplies • Projected 23% cost savings • Contract can be shared with other entities • Case Study

31. Triple Bottom Line

32. Questions? For information on the University of Colorado Green Cleaning Contract, contact: • Duane Tucker CU Strategic Contracts Manager 303-764-3453 - duane.tucker@cu.edu • Howie Aroesty Staples Regional Sales Director 303-576-2735 - howie.aroesty@staples.com

33. Save the earth, it’s the only planet with chocolate