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Patient Stories

Patient Stories. What do you think of patient transport?. January 2012 York Renal Unit. ‘Well it’s not very good for time. You’re on edge waiting, the amount of times they make you wait. You never know when they’re coming. No, the timings not very good.’.

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Patient Stories

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  1. Patient Stories

  2. What do you think of patient transport? January 2012 York Renal Unit

  3. ‘Well it’s not very good for time. You’re on edge waiting, the amount of times they make you wait. You never know when they’re coming. No, the timings not very good.’

  4. ‘The journeys are terrible. You can go all round the houses to get home. Some times it’s nearly 8pm when I get home’ Patient finishes dialysis at around 5.30pm and lives 10 miles from the unit

  5. ‘I’m always waiting and wondering when they will come and several times my wife has had to ring up and see if they’re coming at all’

  6. Patient talking about a volunteer driver who has been tasked to transport him ‘ X bought me in today and hopefully will be taking me home. He brings a lady in to dialysis in the morning and then comes out for me. He gets me in and takes the lady home then he goes and picks up another patient for the evening. He brings him in and takes me home then he comes back for the last patient. ‘I think that’s a good day’s run for him and much better than using expensive taxis that don’t care what they do. I appreciate what the NHS does for me and I don’t like seeing it robbed and money wasted.’

  7. ‘It’s good that we get free transport’ ‘I don’t know why sometimes it’s an ambulance that comes and sometimes it’s a taxi’ ‘Considering we come three times a week I think it’s really good we get it free. ‘The drivers are always good, nothing is too much trouble for them.’ ‘Most of the time it’s fabulous. Generally speaking I can’t complain.’

  8. ‘Transport is erratic. Last week I was picked up at 07.02. Today it was 08.05. I live on my own. I have to get all my own meals. If I get home late it throws me right out.’

  9. ‘Sometimes messages don’t get passed through to rearrange things if you’re an inpatient and very occasionally the drivers are a bit obtuse. ‘Once the driver took us a long way round to get to dialysis. He said it would cut down the time waiting to go on to treatment but I said that’s not the point when you don’t feel well you don’t want to be going over all the humps and bumps in the road for a long time.’

  10. Patient Comments January 2012 HEY Dialysis Unit

  11. ‘I wish they would come and get me sooner, I need to be home and warm. I miss my tea and have to go straight to bed, I know they don’t mean it they do their best, but I need to go home’ An elderly lady who lives in a residential home, and does only 3 hours dialysis, because of other patients allocated in the same area for her shift, she is always waiting up to an hour for them to transfer home causing her discomfort and distress, this has not yet been fully resolved and consistent.

  12. ‘ I know how long it takes to get me here and if they haven’t come by that time then I am not waiting as I need to be here on time so it is not midnight when I get home’ Patient is in danger of having his transport revoked due to not being at home when the transport arrives

  13. ‘ I expect to be picked up at the time I say, and I want to be picked up from work after the night shift and taken home to my own address after dialysis and I should not be kept waiting for them to turn up as I am tired and need to get to bed to go back to work on the night’ Patient who can be very angry and aggressive to both reception staff and YAS drivers

  14. ‘My drivers are lovely they help me in and out of the house, they talk to me all the way here and back and its not often I have someone to talk to. I like to come with the transport, I am just grateful for all they do for me and sometimes I have to wait, but they always say sorry’ Patient who has been dialysing for many years.

  15. ‘The transport is supposed to have got better, I am new to it and don’t’ think its good enough, so I don’t know what it was like before. They squash me in a car with 3 other blokes on the way here, and then them buses take us all over the place on the way home’ ‘ It has got better, they never pick me up now before the kids go to school, and I usually get home before they do, not like before when they were latch key kids and I sat and worried about them for hours sitting on the doorstep.’

  16. ‘ I suppose its much better then it was I am not waiting hours from them to come, but I am always first to get picked up and last to get dropped off so by the time they have me home I have been out for hours and ready for a cup of tea, why do they always have to drop me off last?’ This lady lives in a very rural area and the ambulance base is in the town where she lives.

  17. Patient Quotes January 2012 Sheffield Teaching Hospital

  18. “ My regular driver is fantastic, I get a text to say he is on his way ” Patient on Renal G  

  19. “ My driver is always waiting for me when I finish dialysis ” Patient on Peter Moorhead dialysis unit

  20. “ I don’t have to wait for hours anymore after dialysis ” Ambulance Patient Peter Moorhead

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