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Ethics in the Workplace

Ethics in the Workplace. Georgie Beemer Anita Keeler-Brown Christy Rodriguez Alison Vesper Celeste Williams. Sears, Roebuck, and Co.: The Auto Center Scandal. Identify and analyze key ethical issues. Unethical situation for Sears’ automotive employees.

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Ethics in the Workplace

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  1. Ethics in the Workplace Georgie Beemer Anita Keeler-Brown Christy Rodriguez Alison Vesper Celeste Williams

  2. Sears, Roebuck, and Co.: The Auto Center Scandal • Identify and analyze key ethical issues. • Unethical situation for Sears’ automotive employees. • Defrauded customers and scarred the company’s reputation. • Evaluate the company’s response to allegations. • How they resolved issues.

  3. Intro continued… • Who to discipline and how. • Alternative measures to considered to increase auto center sales without compromised ethics or fraud. • Proposal for alternative management plan.

  4. System of Inquiry Agenda • Determine the Facts • symptoms of problems • root problems • unresolved issues • roles of key players • ethical issues involved • Analyze and evaluate alternatives • Make recommendations

  5. Sears, Roebuck, and Co.: The Auto Center Scandal

  6. Ethical Issues Involved • Consequentialist • Pros vs. Cons • All the facts? • Broad thinking • Rights forsaken

  7. Ethical Issues Involved • Deontological • Duty • Obligations • Principles

  8. Management Issues • Wrong type of incentive • Greed based • From selling to not telling

  9. Responding to the Problem • Only admitted to small infractions • Cover up cost them millions • The ethical issue cost them Americans trust

  10. Impact of the scandal on Sears’ reputation. • Reputation • Trusted for a Century • Employees Lost Respect

  11. Disciplinary Action? • Loss of job or position • Who – CEO, Others • What - Jail Why Not CEO E. Brennan

  12. Alternatives and Recommendations • Incentive award system does not work for just one department • Managers can control their own revenues and profits • Profits and Loss • Rewards • Recognition for performance

  13. Proposed Management Plan • Rewards • Satisfaction not Speed • System of Checks and Balances

  14. Identify and analyze key ethical issues. Unethical situation for Sears’ automotive employees. Defrauded customers and scarred the company’s reputation. Evaluate the company’s response to allegations. How they resolved issues. Who to discipline and how. Alternative measures to considered to increase auto center sales without compromised ethics or fraud. Proposal for alternative management plan. In Conclusion…

  15. Questions?

  16. Reference • Nelson, K., & Trevino, L. (2004). Managing business ethics: Straight talk about how to do it right (3rd ed.). New York: Wiley.

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