Trends & Insights on Hospitality Workforce

1. Trends & Insights on Hospitality Workforce India’s hospitality sector is back to where it was before the COVID-19 pandemic. Domestic tourism and travel made a comeback as hotels, restaurants and leisure units hired plenty of staff to tap into the surging demand. Hospitality chains across the country expanded across metros and tier 2-3 regions to fill in the workforce for operations and attending guests. Segments such as food & beverage and accommodation witnessed skilled talent acquisition for roles such as front office assistants, chefs and housekeeping supervisors. As tourists prefer India for their expeditions, the country’s hospitality sector has become a preferred destination for job seekers with attractive packages. The year 2023 witnessed a spike in revenues for the hospitality sector as well as helped many raise their livelihoods. Hotel occupancy rates went beyond 70% in 2023. With increased emphasis from the government, India’s hospitality business will continue to rise in 2024 and beyond.

2. Expect Bulk Hiring in India’s Hospitality Sector Promising times are ahead for India’s hospitality sector as it is likely to go on a hiring spree over the coming years. Bulk hiring will likely take precedence as people will keep rushing to hotels and tourist spots across India. It will help India earn foreign exchange as well as boost the hotel industry’s contribution to the country’s Gross Domestic Product (GDP). As per the Hotel Association of India estimates, the hotel industry’s contribution to GDP will rise sevenfold to $1 trillion by 2047 from $130 billion at present. In line with the same, workforce requirements will likely rise by at least 25% across travel, hotels, restaurants and related industries. Specialised manpower will need to be deployed across aviation and online travel aggregators to meet the demand and offer outstanding experiences to customers. The hotel industry will likely witness a surge of more than 50,000 guest rooms in the short term, creating vacancies for hospitality professionals more than what was the case in 2023 to tap into the demand. Even the long-term growth projections seem to be inspiring, which will drive bulk hiring across the hospitality sector. With fast-filling rooms and the rising need for quality services, hotel and aviation companies, in particular, should consider opting for bulk staffing services in India from companies such as Kutumbh HRCare (Kaam matlab Kutumbh). Hiring for Operations and Guest-facing Roles in the Hospitality Sector Operations and guest-facing roles remain the primary focus for hotels, restaurants and aviation companies. Let’s check out these roles in detail below. Front Office Assistants These assistants ensure a convenient experience for guests by assisting them with reservations and check-ins and offering value-added services.

3. Store Assistants These assistants are required to efficiently handle inventory management and play an important role in ensuring efficiency in the supply chain. Food & Beverage Service Assistants To offer superior dining experiences to customers, the food & beverage segment saw the hiring of chefs. Housekeeping Executives As customers prefer hygiene and ambience, hotels and restaurants emphasised hiring skilled housekeeping executives. Facility Management Executives Maintaining quality infrastructure is important for the hospitality sector to continue witnessing high customer loyalty. Keeping this in mind, the demand for facility management executives is on the rise. Billing Executives Since customers will rush to hotels, restaurants and tourist spots, there remains the inherent need to have adequate billing executives who can record transactions quickly and accurately. Wrapping Up India’s hospitality sector is on the cusp of rapid growth and transformation owing to renewed demand for travel. While growth projections seem encouraging, it’s important to have adequate workforce to achieve the same in real time. Kutumbh HRCare would like to play an important part in steering India’s hospitality business to greater heights. So, if you are into a hotel, restaurant or any other hospitality business, contact Kutumbh HRCare, a leading HR & staffing company offering a wide range of services to its clients across India.