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Agenda • Why Voicemail? • IP Office Messaging Portfolio • VM Pro Message handling • Unified Mailbox - Fax • VM Pro – Mobility Enhancements • VM Pro – Business Applications • Self Service/IVR Demonstration • Against the competition

Voice Mail – A Necessary Evil • Away from your desk? • Meeting or Out of hours • Unable to take a call ? • Engaged on the Phone. • Away from the phone • Capture the call. • Be made aware of the Call/Message. • Play back the Message. • Where ever you are in the most efficient way. • Voicemail for Groups as well as Individuals.

IP Office Messaging Portfolio: Embedded Messaging for the Small Office Edition and the IP406V2 VoiceMail Lite PC based software solution provided free of charge with all IP Office Models VoiceMail Pro PC based scalable messaging solution providing the base for advanced applications such as IVR, Call Recording, Unified Messaging, Networked VoiceMail Systems, Centralised Voicemail in a small community of IP Offices Networked VoiceMail Utilize a single centrally located Intuity Audix/Modular Messaging in an IP Office/ACM network

VM Pro - Message Handling • Effective Message Management. • Access to all your Messages wherever you are. • VoiceMail, Email and Fax • By Telephone or By Email • Replies via Vmail or Email – R3.2 • Ring back option. • Not relying on others to relay messages. • Easy Access to you. • Set and control message to caller • Extended control from PhoneManager – R3.2 • Divert calls to your location or support team. • Extended VoiceMail Breakouts – R3.2 • Provide your customer with a single location for you • Unified/Single Mailbox solutions.

PSTN Fax Server Desktop FAX VMPro VMPro – FAX Support • Within IP Office • Route Calls. DID Output from IP Office POT’s or ISDN • External Fax Server via analogue modems or basic rate ISDN. • FAX Server routes to Desk Top. • Within VMPro • Detects fax calls at a user or system level • Directs FAX to a appropriate port. • Fax route via Vmail • TUI control of fax target • R3.2 Fax Printing/Forwarding • Avaya tested Fax Servers. • GFI Fax. Right Fax. Faxination. Zetafax.

VMPro – Mobility Enhancements • Vmail into Email. Email into Vmail • Personal Numbering. • Dial in to VMPro to set forwarding. • One Number solution. • VMPro set Conditions • Forward to location. Mobile, Home, etc. • FAX detected and fwd to Server. • Fall Back to IP Office Vmail. • Conferencing • 64 party Conference chip within IP Office. • Direct dial to Conference Chip. • Secure Dial via VMPro • WEB control via Conference Center. ROI

Voice Mail Pro. – Business Applications Features Inclusive:- • Automated Attendant • Call flows to efficiently handle user calls. • Route via CLI, Conditions, DTMF. • Dial By Name with caller announcements. • Queue Announcements • Optional break out to Vmail or agent. • Position and ETA. • Campaign Manager • Capture details and play back later. • Structured Vmail Message accessed via WEB. • Call Recording • Check how your staff are answering calls. • Record calls to any mailbox. Store and forward in emails.

Call Flows - Business Applications • Auto Attendants at any stage. • Up front. Caller decides route • As required. Out of hours. When Line Busy. • While in Queue. Caller options to break out. Position and ETA as standard • For individuals, Groups or within Voice Mail. • Effective Add On’s. • Dial by Name to backup Operator • Whisper Announcement to advise of caller. • Business Critical Announcements. • Out of hours routing. • Detect caller details • CLI or Numbers entered by caller. • Use in CTI functions.

VMPro – Enhanced Message Management • Structured Call handling via Campaign Manager • Inclusive with VMPro. • Requires Call Flow in VMPro • Set of instructions to caller. 11 questions. • Play back prompts to message retriever. • Play back via Telephone or WEB pages.

Three Reasons to Upgrade to VMPro Call Routing Efficiency • Provide caller with a choice. • Dial by name call routing • Auto attendant for 24/7 call routing. • Automate repetitive processes. • Scheduled, secure Conferencing. Mobility • Easy access to all messages. • Vmail via Email. Emails via Vmail. • 1 Number FAX service. • Personal Auto Attendant. • Easy Forwarding. • WEB based Conferencing for mobile workforce. • Enhance Contact Center Applications • - Queue Management with breakout • - Automate using IVR to Link directly to core Database • - Voice Recording with search facility.

Business Applications - SelfService Systems / Interactive Voice Response (IVR)

VMPro Call Flows – IVR Demonstrations Bookshop Demo Pharmacy Demo

Book List:

General Enquiries – Store details – address, directions, etc Request Prescription Refill Enquire on the status of a refill Talk to an operator Obtain prescription refills Verify Caller with RX number and security PIN Request collection date and time Store Requests in Order Database Check that the drug type can be ordered over the phone Check stock levels Prescription Details:

Holiday Closing: • Automatically notify callers if the Pharmacy is scheduled to close:

Unified Messaging Phone Manager SoftConsole IVR - Self Service Recording Services Queue Management Conferencing Campaign Manager Integrated Messaging Pro (IMS) RFA Email reading with TTS RFA Conference Center RFA Voicemail Pro RFA Third Party Database Access RFA ContactStore™ RFA Summary – Productivity Applications Voicemail Pro Expandable from 4 - 30 ports

Competitive Intelligence Net:

Against The Competition:

Official Convergence Communication Providerfor the 2002 and 2006 FIFA World Cup™and FIFA Women’s World Cup 2003

MAKE THE CONNECTION