Chapter 11: Controlling Work Results

Chapter 11: Controlling Work Results PMP Study Guide

Chapter 11 Controlling Work Results • Monitor and Control Risks • Control Costs • Control Schedule • Perform Quality Control • Verify Scope • Control Scope

Monitor and Control Risk • Involves implementing response plans, tracking and monitoring identified risks, and identifying and responding to new risks as they occur

Monitor and Control Risk • Tools and techniques: • Risk reassessment • Risk audits • Variance and trend analysis • Technical performance measurement • Reserve analysis • Status meetings

Monitor and Control Risk • Risk Monitoring and Control outputs • Risk register updates • Organizational process asset updates • Change requests • Project management plan updates • Project document updates

Control Costs • Earned value technique • Planned Value (PV) = Budgeted Cost of Work Scheduled (BCWS) • Actual Cost (AC) = Actual Cost of Work Performed (ACWP) • Earned Value (EV) = Budgeted Cost of Work Performed (BCWP)

Earned Value Figure 10.1

Earned Value Formulas • Cost VarianceCV = EV – AC • Schedule VarianceSV = EV – PV • Performance Indexes • Cost Performance Index (CPI ) = EV/AC • Cumulative CPI = cumulative EV/cumulative AC • Schedule Performance Index (SPI) = EV/PV • Cumulative SPI = cumulative EV/cumulative PV

Earned Value Formulas (cont.) • Estimate at Completion • EAC = AC + bottom-up ETC • EAC = AC + BAC – EV • EAC = BAC/cumulative CPI • EAC = AC + [BAC – EV/(cumulative CPI x cumulative SPI)]

Earned Value Formulas (cont.) • Estimate to Completion (ETC) • ETC = (BAC – cumulative EV)/cumulative CPI • ETC = BAC – cumulative EV • To-complete Performance Index • (BAC – EV)/(BAC – AC) • (BAC – EV)/(EAC – AC) • Variance at Completion • VAC = BAC – EAC

Control Schedule • Control Schedule involves determining status of project schedule, if changes have occurred or should occur, and influencing and managing schedule changes

Control Schedule • Tools and techniques: • Performance reviews • Variance analysis • Project management software • Resource leveling • What-if scenario analysis • Adjusting leads and lags • Schedule compression • Scheduling tool

Perform Quality Control • Concerned with monitoring work results to assure they comply with standards set out in the quality management plan • Perform Quality Control should be performed throughout the project to identify and remove causes of unacceptable results • End result of this process is the end product conforms to the requirements and product description

Cause-and-effect diagram Control charts Flowcharting Histogram Pareto chart Run chart Scatter diagram Statistical sampling Inspection Approved change requests review Perform Quality Control Tools and Techniques:

Control Chart

Frequency of Failures 11.1

Pareto Diagram 11.2

Scatter Diagram

Verify Scope • Determines if the work is complete and if it satisfies the project objectives • Concerned with accepting work results • Formalizes the acceptance of project scope

Verify Scope • Inputs include: • Project management plan • Requirements documentation • Requirements traceability matrix • Validated deliverables • Inspection is the only tool and technique • Outputs include: • Accepted deliverables • Change requests • Project document updates

Control Scope • Any changes to agreed-upon WBS is considered a scope change • Changes in product scope require changes to project scope

Control Scope • Inputs include: • Project management plan • Work performance information • Requirements documentation • Requirements traceability matrix • Organizational process assets • Variance analysis is the only tool and technique • Outputs include: • Work performance measurements • Organizational process assets updates • Change requests • Project management plan updates • Project document updates

Chapter 11 Summary • Monitor and Control Risks • Control Costs • Earned Value Formulas • Control Schedule • Control Schedule tools and techniques • Perform Quality Control • Verify Scope • Control Scope

Chapter 11: Controlling Work Results