The Sherwin-Williams Company

1. The Sherwin-Williams Company Indiana University SCOOP session January 22, 2004 T. KEVIN RYAN, HUMAN RESOURCES MANAGER

2. The Sherwin-Williams Company

3. The Sherwin-Williams Company • Founded in 1866 • Fortune 400 Company • 2002 Net Sales = $ 5.2 billion • 2002 Net Income = $ 128 million

4. Paint Stores Group –Midwestern DivisionEastern DivisionSoutheastern DivisionSouth Western Division Automotive Division Chemical Coatings Division Corporate Division Consumer Division Diversified Brands Division Wood Care Division International Coatings The Sherwin-Williams Company

5. The Sherwin-Williams Company • Automotive Division • Develops and manufactures high performance interior and exterior coatings for the automotive, fleet and heavy truck markets, as well as thousands of associated products that are marketed through: • Sherwin-Williams Automotive Branches • Independent Jobbers/Distributors

6. The Sherwin-Williams Company • Chemical Coatings Division Provides paint/coatings to Original Equipment Manufacturers (OEM’s) for in-process application on any products made of wood, plastic or metal. Examples include material handling equipment, computers, office furniture..

7. The Sherwin-Williams Company • Corporate Division Responsible for providing a variety of support services to the corporation, including Tax, Legal, Environmental, Safety, Internal Audit, Human Resources, MIS, Accounting, Investor Relations, Real Estate, Aviation, Purchasing, etc.

8. The Sherwin-Williams Company • Consumer Division Responsible for the sales and marketing of branded and private label architectural coatings(Dutch Boy, Pratt & Lambert and Martin Senour) as well as nationally recognized private label and licensed brands. Also responsible for the manu-facturing and technical development of S-W architectural and industrial and marine coatings.

9. The Sherwin-Williams Company • Diversified Brands Division Responsible for the sales, marketing, manufacturing and technical development of our Krylon and Red Devil brands of aerosol and small package paint, our industrial, automotive and custom-filled aerosol products, our White Lightning brand of caulks and sealants and our applicator business

10. The Sherwin-Williams Company • Wood Care Division Responsible for the sales, marketing, manufacturing and technical development of our Thompson’s, Minwax and Formby’s product lines

11. The Sherwin-Williams Company • International Coatings Segment Responsible for distributing Sherwin-Williams’ products in more than 20 countries through wholly-owned subsidiaries, joint ventures and licensees of technology, trademarks and tradenames, including 52 company-operated architectural and industrial stores in Chile and Brazil

12. The Sherwin-Williams Company • Stores Group The Paint Stores Group is the largest and fastest growing segment of the Company with more than $3 billion in sales through almost 2,700 stores. Most of the Group’s sales are to wholesale professional users – painters, contractors, industrial and marine coatings, homebuilders and other commercial accounts. The Do-It-Yourself market is also a strong part of our business.

13. The Sherwin-Williams Company • Paint Stores Group Markets 20% DIY Commercial 80%

14. The Sherwin-Williams Company • Midwestern Division • $800 + Million Sales • 600 + stores • 300 + sales territories • Largest division in company

15. PRESIDENT & GENERAL MGR VP SALES METRO DISTRICT MANAGER DISTRICT MANAGER CITY MANAGER SALES MANAGER COMMERCIAL BRANCH MANAGER STORE MANAGER SALES REP MANAGEMENT TRAINEE/ASSISTANT MANAGER SUMMER INTERN The Sherwin-Williams Company • Career Path

16. Sherwin-Williams University • Focus on your individual professional development . . . 3 PHASES OF MANAGEMENT TRAINING • PHASE ONE -- “Training Store” Assignment • 6 weeks • Training Manager: • -- Mentor • Learning Assignments • Self-Paced, structured course modules

17. Sherwin-Williams University Professional Development Management Training • PHASE TWO -- Classroom Training • Five Days: Division Headquarters • Division President/General Manager and Division Staff • COURSE CONTENT: • Sales Development (Commercial & D.I.Y.) • Product Knowledge • Financial Management • Operations Management • Staff Management

18. Sherwin-Williams University Professional Development Management Training PHASE THREE -- Assistant Manager Assignment • EMPLOYEE CERTIFICATION

19. Sherwin-Williams University On-Going Professional Development • Store Manager Training • Sales Representative Training • Specific Seminars: • Product Knowledge • Management • Selling Skills

20. The Sherwin Williams Company Assistant Manager Responsibilities • Marketing: DIY/Commercial • Financial/Credit Management • Operations Management • Customer Service • Merchandising • Staff Management

21. The Sherwin-Williams Company Manage Your Career • Promotions based on: • Merit • Demonstrated Performance • Desire • Achievement

22. The Sherwin-Williams Company Opportunity • Over 90% promoted from within • Jobs Hotline • -- Computerized Job Posting System

23. The Sherwin-Williams Company Store Manager • Business Generalist • Entrepreneur • Strategist • Leader • Sales Professional • Marketer • Coach • Analyst • Trouble Shooter • Problem Solver Opportunity to manage a “Six Figure” Business

24. The Sherwin-Williams Company Benefits • Standard Benefits: • Group Life Insurance • Health Care -- includes Dental • Short/Long-Term Disability • Paid Vacations/Holidays • Distinguishing Benefits: • Stock Purchase Plan & 401(k) Savings • Pension (company-paid) • Incentives/Recognition Programs • Tuition Reimbursement