Introduction

2. Introduction Tomorrow’s Workplace Project: • Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable future • Brings business and community together to show how working together will benefit both • Details proven, replicable processes in “A Guide for Business Leaders”

3. Current Situation • Small businesses contribute significantly to Canada’s economy and local communities, and employ 49% of the private sector labour force. • Canada needs small business to be resilient and high performing • Upcoming skill and labour shortages will impact all businesses Prepare for the FutureToday

4. Is This Guide For You? • Practical Strategies • Who is this for? • Small and Medium Enterprise (SME) owners and managers • Chambers of Commerce • Boards of Trade • HR and Business Managers • Internal or External Consultants

5. 360 Assessment • Step one: A ‘whole’ business approach • Conducting a 360 assessment: • Financial management • Organizational Structure • Customers, Marketing • Internal Processes • Human Resources

6. Leading Tomorrow’s Workplace • Leadership affects all aspects of business • Productivity, employee satisfaction, and retention result from strong leadership • Leadership involves: • Defining the business direction • Communicating that direction to staff • Motivating, inspiring and empowering others

7. Leadership Attributes • Model the way • Inspire a shared vision • Challenge the Process • Enable others to act • Encourage the heart

8. The TW Journey Modules • Mapping the Journey • Building the Culture • Living in Tomorrow’s Workplace • Community Partners

9. 1. Mapping the TW Journey Strategic Planning • Formal plan for a business’s future course: • What does our business do? • For whom do we do it? • How do we excel? • Considers options, potential challenges, new opportunities, knowledge gaps. • Promotes implementation of new initiatives.

10. 2. Building the Culture Mission, Vision and Values (MVV) • Clarifying MVV sets the stage for your business: • Defining the core purpose of your business • Setting the values you want to cultivate • Setting the overarching vision will inspire • Leading MVV: • Involve staff and other stakeholders • Share outcomes with all stakeholders

11. Exploring Mission, Vision and Values

12. Building the Culture Diversity • Includes a broad range of differences such as ethnic, age, gender, religion, education, family, physical/mental ability, language. • Future workforce growth will met through immigration • Need for practices and values to establish an inclusive workplace

13. RedFM Radio: “for the community, by the community”

14. 3. Living in Tomorrow’s Workplace Human Resources • Links employees with the strategic needs and objectives of the business. • Employees: • Power your business • Hold the intellectual capital of your business • Represent the knowledge, relationships and skills your business needs.

15. Living in Tomorrow’s Workplace Human Resources (cont’d) • Implement core HR fundamentals, and: • Ensure you acknowledge the value employees bring to your bottom line • Communicate with employees and seek their ideas on a regular basis • Provide opportunities for them to develop; people need to belong and feel they contribute to business success

16. Employees power your business

17. Living in Tomorrow’s Workplace Financial Management • More than just an accounting model • Encompasses the people, technology, policies and processes that provides information for financial decisions • Measures an aspect of business sustainability • Getting Started • Obtain industry standards and ratios • Conduct a financial review

18. Living in Tomorrow’s Workplace Operations • Internal processes, systems and controls used to manage day-to-day activities. • Enhancing work and information flow to improve delivery of products/services to customers. • Effective operations improves business performance.

19. Lean Operations Improve Business Performance

20. Living in Tomorrow’s Workplace Customers, Marketing, and Sales • Customers drive your business • Marketing initiatives attract customers • Sales measures customer satisfaction • Develop a Marketing Plan • Make customer experience an unrelenting focus • Skilled sales people

21. 4. Tomorrow’s Workplace Partners Community • The health of a community influences business. • Customers expect businesses to be sensitive to local needs and issues • Employment Service Providers offer free services that benefit your business • Identify and partner with community stakeholders

22. PICS: Progressive Intercultural Community Services Society

23. TW Key Findings • Fundamental elements of business must be in place to enable growth • There is a strong business case for diversity - it is the future. • Clarity of Mission, Vision and Values provides direction and aligns all staff • Review all 11 key findings in the Guide.

24. Your Business Journey Where do I begin? • Review our process, pages 8-12 • Source internal or external expertise • Conduct a 360 assessment (Appendix I) • Review findings and select priorities • Conduct Mission, Vision, Values sessions • Set an action plan for priority items • Involve staff in the process

25. Acknowledgements The Tomorrow’s Workplace Project would like to thank our generous funding partners: The Employment and Labour Market Services Division The BC Ministry of Housing and Social Development The Government of British Columbia Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada Coast Capital Savings Credit Union

26. Prepare your Business for Tomorrow’s Workplace