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Comments on Prof. Winn Paper ‘Decoding the secrets of success in global electronic commerce’

Comments on Prof. Winn Paper ‘Decoding the secrets of success in global electronic commerce’. Rob Cowan – The Registrar Managing Director – Aviareto Ltd September 2012, Oxford University. Approach. eCommerce ?. Further Research. Electronic Registries. Success Factors. Measuring

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Comments on Prof. Winn Paper ‘Decoding the secrets of success in global electronic commerce’

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  1. Comments on Prof. Winn Paper‘Decoding the secrets of success in global electronic commerce’ Rob Cowan – The Registrar Managing Director – Aviareto Ltd September 2012, Oxford University

  2. Approach eCommerce? Further Research Electronic Registries Success Factors Measuring Success

  3. Acknowledgements • Prof. Winn • Donal Gallagher – Registry Official • Registry Team

  4. eCommerce – Really ?

  5. Ecommerce or not ? • INFRASTRUCTURE for ecommerce • Pay a fee not the price - no competition • Would you buy it for itself? • Industry/Community Supports/Needs it • Mandatory or dominant platform • Regulated • Soft Infrastructure • Delivers Specialised Service

  6. Categories of Ecommerce Infrastructure • Trusted Third Party • (SWIFT, IR, DNS, Verisign) • Payment Services • (Credit cards, SWIFT) • Consolidation • CRS – also trust and payment

  7. I suggest Winn’s Success Factors for IR apply to ecommerce infrastructure not to general ecommerce

  8. Electronic Registries – a new industry Bringing Trust to Commerce

  9. Prediction Global, Regional and National eRegistries Will become fundamental ecommerce infrastructure components

  10. eRegistries • Drivers • Globalised world – trust is an issue • Electronic Systems are capable • Comments • Notice based - works well • Access is anonymous and physically unrestricted

  11. How to trust the trusted third party? Legal framework and Governance

  12. Measuring Success

  13. My Criteria for success of Treaty and IR

  14. Ratified States – 2011 => economic benefit

  15. My Criteria for success of Treaty and IR

  16. Insurance cost per million of cover => low risk $120Mcover 18 16 14 12 Reducedrisk 10 8 6 2012 2011 4 2 0 2008 2007 2010 2009 2006

  17. My Criteria for success of Treaty and IR

  18. Registrations => adoption by users 321,000 Registrations by the end of 2011

  19. My Criteria for success of Treaty and IR

  20. Customer Satisfaction

  21. My Criteria for success of Treaty and IR

  22. Success Factors

  23. Success Factors • Organisational Culture • On-Line & Notice Based • Governance • Industry Driven

  24. Governance CESAIR IrishGovernment SITA International RegistryAdvisory Board (IRAB) Independent Security Reviews - PwC Standards(Quality & Security) Annual Customer survey ICAO

  25. Risks and challenges • Complacency • Human Error • Unknown Technology Assumptions

  26. Further Research

  27. Areas of Interest • Standards for eRegistries • Long Term Data Storage • Risk Mitigation and Management • Overlap of ICT/Law/Commerce • eCommerce Infrastructure

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