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NotifyXpress™: Outbound Notification Solution for Customer Engagement

NotifyXpress™ offers a cost-effective solution to keep customers informed through personalized outbound notifications such as appointment reminders and closure alerts. It features customizable messages, automated call transfers, and support for multiple languages. The system provides presence and PIN verification, along with reporting capabilities. Ideal for businesses needing efficient communication with clients.

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NotifyXpress™: Outbound Notification Solution for Customer Engagement

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  1. NotifyXpress™ Outbound notification offering a cost-effective solution to keep your customers informed

  2. Agenda • Target Application Uses • Specifications • Pricing • Launch and Marketing Collateral

  3. Positioning

  4. Application Uses Appointment Reminders Hello, this is the administration staff at Doctor Lam’s office calling to remind you that you have an appointment tomorrow, Friday, August 10th at 9:00 am. Please arrive 15 minutes prior to your appointment. If for any reason you cannot make it, please call us at (562) 624-5000 or press 1 now to be connected to our office. Closure Notification Attention Parents, Students, and Faculty: All schools in the Unified School District will be closed today due to unsafe driving conditions caused by the snow storm. Classes will resume at their regular time tomorrow. Thank you. Hello, this is the Billing Department at Washington Bank. Account 16916 shows an outstanding balance of $565.11 that is more than 30 days past due. To arrange payment, please press 1 to talk with our billings department or you may pay online at www.wbs.com. Status of Servies

  5. NotifyXpress Generating outbound telephone calls is simple

  6. Features • Customized messages that include system spoken dates/times, numbers, and monetary amounts* • Recipient can be transferred automatically or by request to an internal extension • Configurable start/stop dates & times to control when calls are placed • Call priority determines which calls are placed first • Presence verification & PIN verification • Supports recipient do-not-call requests • Answering machine detection • Configurable on a per-call basis • Supports multi-lingual messages • Reporting * No text to speech capability- spoken data in English only

  7. Specification • Runs as an Auto Agent script either on the CallXpress server or on a remote Auto Agent server • Works with CallXpress 7.71 and above • Capacity 2 - 24 ports • Works with all CallXpress integrations • No call progress/silence detection on IP integrations

  8. Pricing NotifyXpress Licenses Requires the following licenses as well * Covered under XpressCare

  9. Launch Plans • GA July 10th • Press Release • Events • Acuta Show - July • Campus Technology - July • Product Seminars - August

  10. New Collateral • Brochure (PDF) • UC Datasheet • Website www.avst.comor PartnerXpress

  11. THANK YOU

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