KMLUG 5/17/2007

1. KMLUG 5/17/2007

2. Agenda • Introductions

3. Mission Statement • To focus and commit to our customer’s success. Furthermore, to turn every engagement into a long term partnership with our customers.

4. History • Founded in 1997 • Merger of HR and Financial/Supply chain integrators to provide end to end erp integration • Staff approaching 50 consultants (full time and dedicated contractors) • Certified Lawson Partner

5. History (cont.) • Contracted by Lawson directly for: • Manage complex integrations • Overflow • Turn around • Client Base • $25 million dollar School supply business to an international, multi-billion dollar retailer

6. History (cont.) • Continue to be strategic Lawson Partner providing pre/post sales support • 2004 established new partnerships to bring associated technologies to ERP market • Strata HR • Cognos

7. What our customers say about us • “I just wanted to recognize Paradigm's solid performance to date as a partner.  Your follow through, attention to detail and compliance with policies/procedures is really appreciated.  I believe now with your 40-45 resources, plus the additional pool of 20 or so contracted consultants you are now in the top three Lawson practices for S3.  As with any relationship, we do have challenges and differences, but you have been great about working through them and keeping focused on a mutually beneficial relationship. Ironically, even though you are a "Services Staff Augmentation Partner", I believe in Fiscal 2006 Paradyme influenced more License Fee, as well as Service Revenue, than any other partner! Your professionalism, execution and commitment have been outstanding.  I have copied Rob and Jim Anderson so they continue to understand your solid performance. • Jim Catalino • Vice President • Lawson Software, Inc.

8. Some of our clients

9. Paradigm DifferentiatorsExperience Competency Integrity • Experience • Consultants • 15+ years average industry experience • 6+ years average consulting experience • Competency • Training • Consultants are not only certified, but trained to focus on customer success

10. Paradigm DifferentiatorsExperience Competency Integrity • Integrity • Although not perfect, we strive for honest estimates in terms of scoping the engagement • Remote Services • Oracle DBA • Configuration Management • Stress Test/Load Balance • LDAP

11. Business Areas Served • Financial Suite • Human Resources Suite • Procurement Suite • Supply Chain Management Suite • Technology • Reporting • Enterprise Planning

12. Project Management Change Management Process Re-engineering Application Consulting Software Development In-house Off-Shore Training Custom End-User Train the Trainer Implementation Support Staff Augmentation for Client Maintenance Support System Administration Database Administration Service Offerings

13. Why ERP Projects Fail • Lack of Executive Sponsorship • Lack of Early Stakeholder Input • Uncooperative Business Partners • Poorly Defined or Changing Specs • Unrealistic Expectations • Poor or Dishonest Communication

14. ESP/MSP • Lucky 7 11 • We can upgrade to these for you • LSF 9 • 3 weeks • 100% Remote • 24,000

15. Any Questions ???

16. Industry Trends • Dissatisfaction with ERP Initiatives • Deliver on the Critical Success Factors • Stay on Scope • Communication • Training • Documentation • Interest in gaining ROI of their initial investment • Business Intelligence • Process Flow • Decrease in Budgets • Better utilize internal client resources • Utilize the latest industry tools available • Data mapping, etc… • Service Sector is being commoditized • Know your service delivery provider

17. TECHNOLOGIES PROCESSES PACKAGE IMPLEMENTATION PEOPLE Managing Project Impacts • Project Planning • Charter and communications plan • User education and training • Risk assessment • Project Management • Project plan and status reporting • Issue tracking and resolution • Expectation management • Budget management • Implementation Methodology • Provides a roadmap • Repeatable process • Reduces risk

18. Project Management • Utilize Proven Methodology • Provide Consistent Project Communications • Project Team • Executives • Stakeholders • Continual Project Assessment and Review • Assess Risk in Planning • Review Project at Each Milestone • Identify and Resolve Issues Each Week • Manage People, Process, Technology Impacts • Maintain Scope Control

19. Scope Control – Managing Scope Creep • Starts in Planning • Risk Assessment • Communication Planning • Base Set of Project Assumptions • Continual Risk Assessment • Maintain Issue Log • Maintain a Risk Log • Consistent Communications • Keep the Team Laser Focused

20. Implementation Methodology What activities are included in Paradigm’s proven Implementation Methodology?

21. Planning Construction Project/Engagement Management Change Management Implementation Methodology Migration

22. Construction Migration Planning Conf. Room Pilot End User Training Software Education Project Planning RICE Development Assess Readiness RICE Specifications State Workshops Detailed Design User Training Development Live Cutover Fit-Gap Analysis Initial System Configuration Process Improvements System/Parallel Test Production Support Change Management Project/Engagement Management Methodology Activities

23. Paradigm’s Focus • We are committed to your success • We listen to what you want • We deliver • Consistently on time • On Budget • We strive for long term relationships