Managing your processes using cash management services

1. Managing your processes using cash management services Jemmy Ong Vice President, Global Transaction Services Cash & Trade

2. Agenda • Efficiency improvements on the information management processes through ebanking • Addressing the technological risk • The Implementation process

3. Efficiency improvements on the information management process • Real time information on accounts • Comprehensive reports on a timely basis • Data management • Convenience • Streamline process

4. Real time information on accounts • Account Statement

5. Real time information on accounts Real-time Viewing • Inward Remittances • Showing details like Ordering Party, Payment Details • Ease of reconciliation against account receivables

6. Real time information on accounts • SGD Cheque Presentment Status • Ease of reconciliation against account payables

7. Comprehensive reports on a timely basis Check deposit advice Reconcile to Cheque Deposit Advice

8. Comprehensive reports on a timely basis

9. PIN? CUR . SAV . CRD Data management - Convenience • Consumers • Various modes of DDA for GIRO applications • xDDA: via AXS terminals • iDDA: via DBS iBanking • eDDA: via NETS EFTPOS terminals • DDA Maintenance: Processing of manual DDA forms • Extensive branch network in Singapore • 86 DBS / POSB branches • Over 900 ATMs • Over 600 Self Service Kiosks – AXS Machines • 24X7 availability for iBanking

10. PIN? CUR . SAV . CRD Data management - Convenience • NPO • Automation of collection process through IDEAL • Eliminate the need for manual signatures • Approval by batch • Proxy authorisation • Reduction of manual keying in process • DDA status file sent electronically for updating Billing Organisation’s AR system • Collection status file for GIRO delivered electronically

11. Addressing the technological risk To have a electronic banking system with robust security features: • Limited access • Segregation of function • Strong Audit Trail

12. Addressing the technological risk 2 – Factor Authentication • Sign-on using • User ID • Personal PIN and • Random PIN from security token User’s Token Authoriser’s Token

13. Addressing the technological risk Segregation of Duties • Maker • Authoriser • Administration Officer Audit Trail • Track the activities of the users that use the system • Activities are available online for up to 3 months Additional Encryption • Triple DES Encryption for file upload (optional)

14. IDEALTM – USER PROFILE Authoriser • Authorisation with ease • Using Security Token to generate response code

15. Addressing the technological risk Authoriser • Proxy Authorisation • Generate response for proxy to authorise • Data integrity can be verified using hash total Total Transaction Amount Hash Total for data integrity Challenge Code for Authoriser

16. The implementation process • Set up process • Shared responsibility • Clients complete the forms • Bank set up the system based on the complete forms • Token and acknowledgement sent to the users • Implementation officers • Hand hold clients through the implementation process • Testing of file formats • Training • Classroom • On-site • On-line training videos

17. Thank You