Week 2

1. Week 2 • Attendance • “Who Am I?” Due • Good News! • Chapter 4 • Gestures Power Point/Extra Credit Quiz • Body Language/Steering Wheel Videos • Communication Inventory • Chapter 5 • Team Building – Back to Back • Flexing Power Point • Listening Inventory • Team Building – Drawing Bugs • Inventory writing

2. Improving Personal and Organizational CommunicationChapter 4

3. Before Class Starts… • Be thinking of how you will answer the attendance question…”What is your biggest pet peeve?”

4. The Communication Process • All organizational communication is on a continuum Impersonal Interpersonal

5. Impersonal Communication • One-way information giving process • Transmit or transfer of information • Used to give basic information: • company policies, instructions, facts • Methods include: • memos, letters, e-mail, voice mail, manuals, bulletin boards

6. Impersonal Communication • Advantage: • easy ways to get the word out • Limitations: • limited feedback from receiver • understanding of message not known • timing of message not controlled

7. Interpersonal Communication • Two-way communication • Verbal exchange of thoughts or information between two or more people • Descriptions include: • share, discuss, argue, interact • Formats include: • meetings, interviews, phone calls, traditional classes • Response from receiver necessary for effectiveness

8. Interpersonal Communication • Advantages: • builds stronger, more personal relationships • sender can be sure the message was understood • Limitations: • takes time, often not feasible

9. Effective communication is composed of 3 basic elements: Sender Message Receiver

10. Figure 2.1 Figure 2.1 Diagram of Simple Communication Process

11. Complex Communication • Most communications are more complicated • Messages travel through filters which can alter the way your message is understood • Need to be aware of possible distortions so miscommunication can be interpreted

12. Figure 2.2 Diagram of More Complex Communication Process

13. Communication Filters • Semantics • Emotions • Attitudes • Language/Culture differences • Role expectations • Gender-specific focus • Nonverbal messages

14. Semantics • Study of relationship between words and their meaning(s) • We often assume that the words we use mean the same things to others, but this assumption can create problems. • Abstract terms are subject to more interpretations of meaning • Example: Some words have imprecise meanings and can be interpreted in different ways: job satisfaction, downsizing, and word processing…others?

15. Emotionshttp://www.collegeslackers.com/video/angry_ford_customerEmotionshttp://www.collegeslackers.com/video/angry_ford_customer • Powerful communication filter • Receivers may think with their emotions • Strong emotions can prevent reception, or distort the strength of a message • May shift attention from the message content to feelings • Example: An angry client can easily ruin effective communication.

16. Attitudes • Negative and positive attitudes can create resistance or bias to a message • Attitude may be based on: voice, accent, gesture, dress, delivery, mannerisms and/or speaker’s topic • For example: The listener may not like the speaker’s voice and have a hard time listening to the intended message, therefore breaking down communication.

17. Language and Cultural Barriers • Language • English is the dominant language in the global marketplace, however…. • Accommodate the needs of those whose first language is not English. • Considerations when using English with non-native speakers • speak slowly, clearly • avoid slang • ask if clarification is needed

18. Language and Cultural Barriers • Culture • An accumulation of values, forms of expression, beliefs, and language • Shapes one's interpretations of what events mean • Communication problems can be caused by conflicting cultural assumptions

19. Language and Cultural Barriers • Cultures have different standards for • how fast you should talk • how much you should talk • how long you should pause between ideas • how long you should wait after someone finishes talking before you say something

20. Role Expectations • Influences how people expect themselves, and others, to act • Two ways they can distort communication • People may identify others too closely with their roles (example: “It’s just the boss again saying the same old thing.”) • People use their roles to alter the way they relate to others or “position power” (example: managers expecting employees to accept what they say simply because of their authority.)

21. Gender-Specific Focushttp://www.youtube.com/watch?v=xxtUH_bHBxs • Learned gender roles can influence the way men and women communicate • Genders conditioned to approach communication in different ways • Males: take charge • Females: facilitative and cooperative • Maybe you have a biased about women in charge or maybe you are a ‘man hater’ and do not want to be told what to do by another male in your life. • Contrary to the comedian…..most recent research finds the communication styles of men and women to be more alike than different.

22. Impersonal…….Interpersonal Communication Activity • Need a volunteer to give out verbal directions for drawing a picture • Need everyone else to get out a blank piece of paper • Get ready to create a ‘picture’ • No questions allowed, not even for clarification • Watch and listen for communication filters that may be getting in the way

23. Impersonal…….Interpersonal Communication Activity • Let’s try it again…. • You can ask questions this time around. • Turn your paper over and get ready to draw the picture again. • Which version of the picture was better (using impersonal communication or interpersonal communication?) • Hopefully the picture using interpersonal communication!

24. Communication Filter Practice • In your team, read through the following scenarios…. • Which filters are getting in the way? • What might be the result? • Discuss all points of view. • Discuss as a whole group in 5 minutes or so.

25. You’re at a Party Complete this inventory to determine your personality preference.

26. Week 3 • Read the resume, cover letter supplement (pg. 326-346) • Begin working on your “rough draft” of resume and cover letter • Due 6th class • You will also write a cover letter to a person from a job ad you find in the paper or on the internet. This is a job you would like to have once you have received your degree. If there is not a person listed to send resume to use my name, Ms. Deb Holst. • Use the company address listed in the ad for the “inside address” on your cover letter.