The significance of IT service management after the COVID crisis

1. The COVID crisis is probably going to obstruct business activity for a while. With many countries (e.g. USA) still seeing a soaring number of patients, the opportunity of going http://www.bbc.co.uk/search?q=itil tips and news back to typical office work is still some way off for numerous workers. Challenges Organisations which have their staff working remotely have had to adapt to severe difficulties in the last couple of months. For some, these problems were handled smoothly with only a couple issues. For others, these obstacles are still being met. The reality is that for lots ofbusinesses, the last 3 months has seen digital transformations which normally take 3 years. Conferencing tools The introduction of new communication tools such as Webex indicates only one difficulty for companies, in particular how to evaluate the value of conferences which previously happened in a physical meeting room. The news that Zoom calls could quickly be hacked is an example of yet another obstacle faced by businesses. Efficient home working The effectiveness of home working is also a challenge to be considered. Can employees access the https://en.search.wordpress.com/?src=organic&q=itil tips and news information they require whilst working from home? If employees are dependent on delivering files as email attachments, that is a slow and ineffective way of working. Cloud hosting Because lots of businesses have discovered their existing systems aren’t good enough, they have expidited existing plans to move information into a cloud architecture. However, moving assets to the cloud is not without risks, nor is not a simple or quick option. VPN The usage of VPN software can assist prevent the need to move assets to the cloud, but it often requires additional software to be installed which the organisation has no control over. IT support It's one thing for IT support to repair problems on a PC situated in the same https://www.4shared.com/office/lOCEx7qGea/itil-foundation-online-course-.html physical office, but it's a bit more difficult to remotely fix issues on PCs which don't conform to existing IT policies. Laptops It might be appealing to think about giving a business laptop to all remote staff. The advantages to be gained in increased control over software configurations and security needs to be weighed up versus the cost and timescales to achieve this. No simple task when your business has thousands of workers.

2. Security How does a business guarantee staff can work remotely securely? In many cases, it may be possible to ask personnel to work on their own device. However, there are also lots of reasons why you might not want to allow this, and security is likely the most important reason. There are a number of questions which are posed by remote working including: Is a personal device as protected as their work device which is used at the office? Is information on an employees’ personal device encrypted? Does a user's personal laptop have the required security policies in place to ensure information and network security? Is the users’ device protected from phishing attempts, computer viruses or malware? Looking to the future Organisations which can meet these short-term problems presented by COVID will be the ones best prepared to exploit the new configurations of working when the pandemic has eventually subsided. As organisations chqnge to a new ‘standard' way of working after COVID, one significant aspect will be an increased frequency of remote working in comparison to the pre-pandemic economy. Cloud architecture, security, remote communication tools utilizing audio, video, chat, file sharing and whiteboards, will be the manner in which lots of successful companies will deliver higher value moving forward. Effective IT management None of the problems provided by the COVID pandemic are overwhelming. In fact, they can all be dealt with by utilizing best practices in IT service management. Industry-standard methods such as ITIL (IT Infrastructure Library) can help companies address the issues posed by remote working. Frameworks such as ITIL focus on assisting the organisation understand how to prioritise and implement effective IT services which provide value to the company. Investing in staff To create greater value, businesses require a layer of skilled IT personnel within the organisation who understand not just the technical solutions, but can also understand the risks and costs of those solutions against their benefits. Having the ability to move quickly and implement these solutions in an agile way is what is required today. Both ITIL and DevOps have taken many of the best practices from the world of http://edition.cnn.com/search/?text=itil tips and news agile software development to provide assistance on how to quickly and efficiently provide services which the company requires. The businesses which invest in teams, through ITIL or DevOps training are the ones which will be most successful. The need to deliver solutions without delay is something which might destroy some companies. The businesses with trained and knowledgeable staff in place are the ones which are probably to navigate the difficulties posed

3. by COVID.