1 / 26

Quality Management, Ethics, and Corporate Social Responsibility

Quality Management, Ethics, and Corporate Social Responsibility. Christina Frye Myriah Fillenwarth. Our Goals. Tie the semester together for you Answer your questions Turn the view of ethics from a negative to a positive. Ground Rules. Ask dumb questions Make mistakes Collaborate

lacey-blackburn
Download Presentation

Quality Management, Ethics, and Corporate Social Responsibility

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality Management, Ethics, and Corporate Social Responsibility Christina Frye MyriahFillenwarth

  2. Our Goals • Tie the semester together for you • Answer your questions • Turn the view of ethics from a negative to a positive

  3. Ground Rules • Ask dumb questions • Make mistakes • Collaborate • Have an open mind • Share what you know • Have fun!

  4. Icebreaker

  5. Objectives • After this class you will be able to answer the following questions • What are ethics, integrity, values, and morals? • Why do we have unethical behavior? • How can we look at ethics from a systems view? • How does ethics fit into total quality? • How can we drive ethical behavior to instill total quality?

  6. What Are Ethics? • Ethics are about doing the right thing within a moral framework. • The values of an individual or an organization define what is ethical.

  7. What are Values? • Values are deeply held beliefs that form the very core of who we are

  8. Integrity • Integrity is a combination of honesty and dependability

  9. Moral • What is right and what is wrong

  10. What does it mean to be ethical?Why do we have unethical behavior?

  11. Employees Needs and Wants (Maslow’s Hierarchy)

  12. Ethics from a Systems View

  13. Customer Focus

  14. Leadership and Management Commitment

  15. Four Cornerstones of Ethical Leadership Truth Telling Promise Keeping Fairness Respect for individual

  16. Supplier Partnership

  17. Employee Empowerment & Quality Culture

  18. Employee Empowerment and Quality Culture Ordinary Good Enough Subpar Extraordinary How do we shift the distribution of our performers to gain more “extraordinary” performers?

  19. Results if We Create an Ethical Culture Employee Commitment & Trust Investor Loyalty & Trust Ethical Culture Profits Customer Satisfaction & Trust

  20. Continuous Process ImprovementGood Enough is Never Good Enough • Gap-cause analysisrootcausesethics audits and feedback • System-wide improvement • Training-continuously improving ethics training • Standardizing solutionskeep from reoccurring • Move beyond what is in our internal system to look at the entire system

  21. Corporate Social Responsibility • An organization’s obligation to maximize its positive impact on stakeholders and to minimize its negative impact on society • Four Levels • Legal • Economic • Ethical • Philanthropic

  22. Code of Conduct • Formal statements that describe what an organization expects of its employees • Code of Ethics: comprehensive document consisting of general statements that serve as principles and the basis for the rules of conduct • Statement of Values: serves the general public and addresses stakeholder interests

  23. Activity Rules • Divide into four organizations • Think about the organization’s core values as they relate to the 5 pillars of total quality • Customer focus, leadership and management commitment, employee empowerment and quality culture, supplier partnership, continuous process improvement • Come up with at least one statement for each pillar that you will include in your code of ethics/code of conduct • How will you distribute your code or make it available to your employees?

  24. Review • Define ethics, value, integrity, and moral • Who is at stake/impacted by our decisions? • How does ethics fit into each of the 5 principles of TQ? TRUST

  25. Enhance Transfer • How will you apply something we talked about today? • What is your goal?

  26. References • Best Buy Co., Inc. (2007). 2007 Corporate Social Responsibility Report. Retrieved April 2, 2010 from http://www.bbycommunications.com/csr/CSR_2007_Final.pdf • Clawson, J. G. (2009). Level three leadership: Getting below the surface (4th ed.). Upper Saddle River, NJ: Prentice Hall. • Ferrell, O. C., Fraedrick, J., & Ferrell, L. (2010). Business ethics: Ethical decision making and cases: 2009 update (7th ed.). Mason, OH: South-Western Cengage Learning. • Goetsch, D. L., & Davis, S. B. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall. • Henderson, D. R. & Hooper, C. L. (2009, September 9). Pfizer’s $2.3 billion-dollar settlement. Retrieved March 28, 2010 from www.forbes.com/2009/09/08. • Nintendo of America. (2010). Nintendo of America’s code of conduct. Retrieved April 2, 2010 from http://www.nintendo.com/corp/coc.jsp • Piechocki, M. (2007, October 1). Five orthopedic device companies reach settlement with DOJ for investigation into consulting practices. Retrieved March 29, 2010 from www.orthosupersite.com/view.aspx?rid=24187 • University of Illinois Ethics Office. (2010). Code of conduct. Retrieved April 2, 2010 from http://ethics.uillinois.edu/policies/code.cfm • YUM! Brand, Inc. (2010). Supplier code of conduct. Retrieved April 2, 2010 from http://www.kfc.com/about/supplier.asp.

More Related