Delivered by : Dr.Ir.J.F.X.Susanto.S.MBA.,MM

1. Intensive CourseHuman Resources Development ManagementEmployment InterviewTechnique &Role Play Delivered by : Dr.Ir.J.F.X.Susanto.S.MBA.,MM

2. HRD Function : Employment - # 1 • Recruitment • Selection • Personal Filing • Promotion & Demotion • Transfer • Induction • Termination

3. Recruitment & Selection • Job advertisement • Applications short listing • General Entrance test • Interviews • Job offer • Medical test • Working agreement • Employee induction • Placement

4. Company profile The job Location Job requirement Special skill Candidates profile Remuneration package Dead line Address Application letter Curriculum Vitae Copies of certificates Candidate’s phone Confidentiality Job Advertisement

5. Interview • Mengapa interview begitu penting? • Mengapa calon yang paling cocok begitu penting? • Apa “alat bantu” yang paling penting waktu interview? • Langkah-langkah yang dilakukan pada interview. • Bagaimana memulai interview. • Pertanyaan apa saja yang diberikan. • Apa saja yang tidak perlu (jangan) ditanyakan.

6. General employment test Language test Computer test Aptitude test Technical test Psychological test (assessment) Medical test Entrance / Employment Test

7. Interview • Set the time / schedule • Interviewers • Venue / interview room • Writing tools • Interview technique • Transportation & accommodation reimbursement

8. Interview place / venue • A separate room / closed • Quiet • Pleasant temperature • No telephone call • White board, flip chart, markers, papers etc. • Proper furniture • Prepare plain water

9. Interview Technique • Read the candidate’s resume prior to interview. • Welcome the candidate. • Introduce interviewers. • Introduce the company briefly, the department and the job. • Ask the candidate to introduce him/herself. • Make the candidate feeling comfortable. • Establish easy contact / communication. • Do not make the candidate feeling ashamed. • Apologize when you have to interrupt. • Correct the answer and give the correct one to show that he is wrong.

10. Interview Technique (continued) • Do not push the candidate “in the corner “. • Do not ask same question for the second time. • Ask candidate to drink as soon as you see him / her tired / loosing energy. • Convince him that this is not interrogation, but a discussion. • The 1-2 hours interview is for him “to sell” him/herself. • Show the candidate your gratitude to have come to the interview, to close the interview. • Promise to give immediate result.

11. Tell me about your job - what did you do exactly? How did you progress in your job? What did you like about your job? What is the most interesting activity? What kind of problem did you encounter on your job/ What did you like best? What did you like least? What are some of the things in a job that are important to you? What are some of the things that would really bother you? What are of the things about that you and your supervisor disagreed? Why did you leave your job? What was the best job you ever had? Why? What do you think about professionalism? Employment Interview Questions

12. Formulir Evaluasi Calon(Interview Record Form) Contoh terlampir • Candidate name • Interview date • Position applied & Section/ Department • Present occupation • Evaluation criteria (weight, rating and point) • General comments • Recommendation or decision • Name & signature of Interviewer • Notes (if any)

14. Employment Interview Role Play Casting : • HRD Manager • Finance Director • Candidate of Accounting Supervisor # 1 • Candidate of Accounting Supervisor # 2 • Candidate of Accounting Supervisor # 3

15. Interview Room • Oval shape table, normally used for inter departments meeting. • 4 chairs : 3 for the Interviewers and 1 for the Interviewee. • 1 white board • 1 flip chart • 1 OHP • Markers sufficiently. • Plain water on the table for everybody. • Necessary writing tools.

16. Recruitment of an Accounting Supervisor – company & job spec • PMA manufacturing company (USA). • Located in Surabaya. • 1.200 permanent employees. • Producing various types of chemicals for industry. • Strong export market. • Replacement needed to fill in vacant position, present job holder will resign as of 30 November 2004. • Job holder will report to Finance Director. • Liaise with Head Office Accounting Executives. • To conform with local taxation rules and regulations. • Put special attention to possible bribery, price mark up, embezzlement.

17. Recruitment of an Accounting Supervisor – company & job spec (continued) • Will supervise 5 Junior Accounting staff covering the responsibilities of Payable Account, Receivable Account, Petty Cash, Cashier, Taxation and Workers Payroll. • Train subordinates. • Develop and adopt Group wide accounting system from the HO. • Special capabilities : • Developing yearly company budget such as in Payroll, operational cost, taxation. • Preparation of monthly report. • Preparation of yearly financial report. • Tax returns. • English and computer skills are essential.

18. Casting • HRD Manager • Finance Director • Production Manager (indefinitely) • Candidate of Accounting Supervisor # 1 • Candidate of Accounting Supervisor # 2 • Candidate of Accounting Supervisor # 3

19. Effective Interview • Give careful attention. • Outline of information to be obtained & questions to be asked. • Put applicant at ease. Don’t put applicant on a spot. • Facts obtained to be recorded.  Prepare form. • Evaluate the interview process.  Put weight & rating system.

20. Contoh Formulir Evaluasi Calon Contoh

21. HRD Manager • You are in a senior manager position in the organization. • Report directly to the President Director of the company. • Finance Manager really needs your help to hire new Accounting Supervisor. • The existing Accounting Supervisor will resign as from 30 June 2006. You are assigned and be responsible to get replacement in May 2004. • The replacement is expected to commence working on 1 July 2006. Handover to new incumbent is not needed (Will be handed over to Finance Director).

22. Finance Director • The Accounting Supervisor will report directly to you. The position of Financial & Accounting Manager has been vacant for the last 2 years. • You feel disappointed with the resignation of the present Acct. Supervisor because he performs very well. • Resignation reason : unsatisfied with his income. Therefore he will get a new job (same level) from a company that offer him a better salary. • You need this position to be filled in soon because, most of the day to day accounting works are done / supervised by the Accounting Supervisor. • By mid of December 2006, you will have to prepare Budget 2005 for submission to the President Director, so you know the knowledge and skills required from the candidates.

23. Profile of Candidate # 1 • Graduated in 2002 • Accounting Section, Faculty of Economy, State University. GPA above required, nearly cum laude. • He is one of the top scorers in his class. • 1 year work experience at Public Accountant, 1 year teaching experience in Accounting Course. • Fluent in English both verbal and written, familiar working with computer. • Possessing of Taxation Course Certificate. • Familiar with taxation rules and regulations. • Capable to prepare yearly budgeting.

24. Profile of Candidate # 2 • Graduated in 2001 • Accounting Section, Faculty of Economy, Accredited Private University. GPA as per required. • 3 years work experience as Accounting Staff in Public Accountant Office. • Not so fluent in English, rather poor in written. • Familiar working with computer, very good in excel and MS Access. • Possessing of Taxation Course Certificate and also familiar with taxation rules and regulations. • Familiar with budgeting.

25. Profile of Candidate # 3 • Graduated in 2002 • Accounting Section, Faculty of Economy, State University. GPA a little bit below required. • Very strong interpersonal skill. • Very good in making presentation. • Former Chairman of Students Senates. • Member of Indonesian Accountants Association. • Very good communicator. • Active in MLM Amway, one of the Gold Members. • Also fluent in English and good computer skill. • Not so familiar with local taxation system.