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Wave Zero Calibration

Fill out the Wave 0 Checklist every Monday and store it in the appropriate folder. Discuss store status, sustained issues, and areas that need more work during calibration meetings.

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Wave Zero Calibration

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  1. Wave Zero Calibration

  2. Wave 0 Checklist Must be completed every Monday File in Folder with appropriate label Fill out issue tab for DSO to help you get to 100% in all categories

  3. Wave 0 Checklist

  4. Store Calibration Meetings Store meeting once a week Discuss status of store OP-X Checklist What has been sustained i.e. JTSS, PPE, etc… What needs more work i.e. No handles, Paint, etc..

  5. Effectively utilizing the Guide To Excellence • Utilizing with opening/closing checklist • Are you performing the daily Tidy’s? • When following up with crew on assignments are you referring to the G2E? ARE YOU OP-X READY TO MOVE TO WAVE 1?

  6. J-Team Service Standards Primary/Secondary duties

  7. JTSS 3-Way What positions are manned in a 3-way? CSA Upper Bay tech Lower Bay tech

  8. JTSS 3-Way Who utilizes the ROC? Lower bay Tech Who pulls the Air filter? Upper bay Tech Who check the tires? Upper bay Tech Who guides the vehicle into the bay? Upper bay Tech

  9. JTSS 3-Way Who delivers the ROC to the CSA? Lower bay tech Whose secondary duty includes vacuuming the vehicle? CSA Whose secondary duty includes cleaning the exterior windows? Lower bay tech

  10. JTSS 3-Way Who checks the under hood fluids? Upper bay Tech What is the horse shoe procedure? Check fluids driver side to passenger side. Can the lower bay tech drive the vehicle out? No! Lower bay tech is dirty and can soil the customer car Who Drives the vehicle out once service is complete? Upper Bay Tech

  11. JTSS 4-Way What positions are manned in a 4-way? CSA Upper bay tech Lower bay tech Courtesy tech

  12. JTSS 4-Way Who utilizes the ROC in a 4-way? Lower Bay tech Who drives the vehicle in the bay? Courtesy tech Who wipes the mounting plate? Lower Bay tech

  13. JTSS 4-Way Who delivers the air filter to the CSA to show the customer? Lower bay tech Who starts the vehicle once oil is added? Upper bay tech Who drives the vehicles out of the bay? Courtesy Tech

  14. JTSS 4-Way Who verifies by initialing, writes the date & store # on the oil filters? Upper Bay tech How do you verify the Oil Filter? By using the POS system i.e year, make, model, etc.. Who rings out the customer? CSA Who starts the vehicle for the pressure check? Upper Bay tech

  15. JTSS 5-Way What positions are manned in a 5-way? CSA Courtesy tech Upper Bay Lower bay Team Leader Who vacuum the vehicle? Courtesy tech Who starts the vehicle for the pressure check? Upper Bay tech

  16. JTSS 5-Way Who verifies by initialing, writes the date & store # on the oil filters? Team Leader If a vehicle is on bay one and a second vehicle pull onto the lot who greets the customer? CSA/Team Leader Who guides the second vehicle into the bay? Upper Bay

  17. JTSS 5-Way Can the Upper bay tech pull away from the primary vehicle once oil is added? No Who checks the wiper blades? Team Leader When can the upper bay tech pull away from the primary vehicle? After the ROC is complete and before oil is added

  18. JTSS When greeting a car what do our greeters say? Welcome to Jiffy Lube are you here for our Signature Service oil change? Who pulls the hood latch to pop the hood? The Customer How long should it take to Vacuum the vehicle? 3 Minutes How long should it take to clean the windows? 2 Minutes

  19. JTSS How long should it take to complete a SSOC? A) 8 min B) 15 min C) 20 min What is the No-Handles policy? opening all doors for customers from beginning of service to end of service

  20. Bump Cap Safety Glasses Safety equip. must be worn at all times Burn Sleeve Buckle less Belt Nitro Gloves Slip Resistant Shoes

  21. Mystery Shopper

  22. Wayne, This one is a great training tool to share with the store. It sounds like they nailed the service with a customer focus. If they had just given an estimate, vacuumed a tad bit better, and checked the wiper blades instead of just asking the customer. All in all a good mystery shop.

  23. Technical Mystery Shoppers

  24. Communication Board • Updated daily with label items • Ensure labels are secured to the board with staples not thumb tacks • Review with crew daily during Huddles or Rallies • Only labeled items are required! Do not add miscellaneous items. Activity Board • Update daily and throughout the day. • Assign cleaning duties and follow up with guide to excellence • Training on activity board should reflect CBT schedule • New Activity boards will be issued in Wave 1.

  25. Employee Uniforms All red toboggans or Jiffy Lube winter caps are ok Admins are carrying winter caps Only Jiffy Lube jackets are allowed Hoodies of any type is unacceptable Everyone must wear a buckleless belt All black slip resistant shoes are the only footwear allowed (multi-color shoes are not allowed) Shirts must be tucked in and pants around the waist.

  26. How to properly create a Schedule!!

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