1 / 225

Thank You!

Tom Peters’ EXCELLENCE . ALWAYS . Discover Network Merchant Advisory Council Chicago/02 November 2006. Thank You!. F L O W E R P O W E R. “Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.” —Henry Clay.

lacyl
Download Presentation

Thank You!

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Tom Peters’EXCELLENCE. ALWAYS.Discover NetworkMerchant Advisory CouncilChicago/02 November 2006

  2. Thank You!

  3. FLOWERPOWER

  4. “Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”—Henry Clay

  5. The …Jim Jeffords oversight!

  6. THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM.*** *Watergate, M Stewart, BR **And: PERCEPTION IS ALL THERE IS!

  7. Relationships(of all varieties):THERE ONCE WAS A TIME WHEN A THREE-MINUTEPHONECALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.

  8. “WHY NOT JUST TELL THE TRUTH?”—Raymond Carver

  9. “If God spoke to me by saying, ‘Mark, you’re down to your last three words: What would you want to say to your fellow humans that would make the most positive impact?’ It would be a close call between Love Thy Neighbor andWash Your Hands.”—Mark Pettus, M.D., The Savvy Patient“The most important thing you can do to keep from getting sick is towash your hands.”—CDC/National Center for Infectious Diseases

  10. The older I get the less boring the “basics” become!

  11. A store is a store is a store is a store …

  12. The last word: There is no last word.

  13. Flat as a Pancake (Or Worse)Walmart … Dell … Intel … Home Depot … Microsoft … GE

  14. 5/42

  15. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  16. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA.

  17. “Forbes100” from 1917 to 1987:39members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE&Kodak,outperformed the market from 1917 to 1987.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  18. “Ford, GM and Chrysler do not just make cars expensively … they make bad cars expensively.”—Investec analyst, International Herald, 0805.06

  19. Flat as a Pancake (Or Worse)Walmart … Dell … Intel … Home Depot … Microsoft … GE

  20. “It is generally much easier tokill an organizationthan change it substantially.”—Kevin Kelly, Out of Control

  21. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA. HA.

  22. Message/Implication: go for it!C.E.O.to C.D.O.

  23. EXCELLENCE. ALL . YOU. NEED. TO. KNOW.

  24. 25

  25. “20-minute rule”—Craig Johnson/30 yrs

  27. “A man without a smiling face must not open a shop.”—Chinese Proverb

  28. “The [Union senior] officers rode past the Confederates smugly without any sign of recognition except by one. ‘When GeneralGrant reached the line of ragged, filthy, bloody, despairing prisoners strung out on each side of the bridge, he lifted his hat and held it over his head until he passed the last man of that living funeral cortege. He was the only officer in that whole train who recognized us as being on the face of the earth.’*” *quote from the diary of a Confederate soldier

  29. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

  30. #1/100“Best Companies to Work for”/2005

  31. EXCELLENCE. ALL. YOU. NEED. TO. KNOW.ANYWHERE.ANY MARKET.ANY TIME.

  32. Jim’s Group

  33. EXCELLENCE. SIBERIA.

  34. Raging Success = P-SQUARED. C. E-CUBED.

  35. People.Product.Customers.Execution.Enthusiasm.Excellence.

  36. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. HandsOn, Value-Driven 6. Stick to the Knitting 7. SimpleForm, LeanStaff 8. Simultaneous Loose-Tight Properties”

  37. “Why in the world did you go to Siberia?”

  38. Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners

  39. “To me business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials.”—Richard Branson

  40. “Pierson’s entire focus was makingairplanes. Forgeard’s focus was blurredbyambition . He wanted to move up and become co-chairman of EADS.”—Newsweek, 1023.06

  41. EXCELLENCE. INNOVATE. OR. DIE.

  42. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  43. More Than $$$$#1R&D spending, last 25 years/USA?

  44. GM

  45. “I don’t believe in economies of scale.You don’t get better by being bigger. You get worse.”—Dick Kovacevich/Wells Fargo

  46. Flat as a Pancake (Or Worse)Walmart … Dell … Intel … Home Depot … Microsoft … GE

  47. “When asked to name just one big merger that had lived up to expectations, Leon Cooperman, former cochairman of Goldman Sachs’ Investment Policy Committee, answered:I’m sure there are success stories out there, but at this moment I draw a blank.”—Mark Sirower, The Synergy Trap

  48. EXCELLENCE. INNOVATE. AXIOMATIC.

  49. The Mess Is the Message!Period!

  50. “We are in a brawl with no rules.”—Paul Allaire

More Related