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Cisco IP Phone Training

Cisco IP Phone Training. CNS Telecommunications Tel: 273.1234. Cisco 7960. 2 lines + 4 speed dials 3 lines + 3 speed dials Up to 6 lines. Cisco 7940. 2 lines All the same features of larger phones. Cisco 7914 Add-On Module. 14 programmable buttons

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Cisco IP Phone Training

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  1. Cisco IP Phone Training CNS Telecommunications Tel: 273.1234

  2. Cisco 7960 • 2 lines + 4 speed dials • 3 lines + 3 speed dials • Up to 6 lines

  3. Cisco 7940 • 2 lines • All the same features of larger phones

  4. Cisco 7914 Add-On Module • 14 programmable buttons • Can be line appearances or speed dials or combination of 7 lines/7 speed dials

  5. LCD Display • Displays line appearance and speed dials • Provides features such as date, time, calling party name, calling party number, number dialed • Soft keys for added features • Icons depicting call status

  6. Phone Features • LIGHT ON HANDSET - Indicates message waiting and flashes when a call is incoming • SCROLL UP/DOWN KEY • Scrolls between calls • Through directories, services, settings • VOLUME • Controls ringer (auto save) • Incoming caller (press save) • HEADSET – Built-in headset port • MUTE - Only “mutes” your side of call (you can still hear caller) • SPEAKER

  7. Feature Keys • Messages – Direct access to voice mail • Directories – Identifies incoming calls, call logs, and directory information • Missed Calls • Received Calls • Placed Calls • Corporate Directory • NOTE: Calls can be placed from directories (must edit if off campus calls) • Settings • Contrast – (set contrast) • Ring type – (set ringer) • Services – configured on web http://iphone.voip.ufl.edu/ccmuser

  8. Soft Keys • Four soft keys that guide users through call features and functions • On screen display changes based on operation you are doing • Not all soft keys apply to our system

  9. On Hook – Soft Keys • 1-Redial • 2-New Call – Press to make new call • 3-CFwdALL • With phone on hook: • Press key • Dial number to which you want phone forwarded (display will show ‘Forwarded to XXXXX’) • To remove, press CFwdALL once • 4-Blank

  10. Off Hook – Soft Keys • First screen • 1-Redial • 2-End Call • 3-CFwdALL • 4-more (takes you to 2nd screen) • Second screen • 1-Pick up • 2-GPickup • 3-Meet Me • 4-more (takes you to 1st screen)

  11. First screen 1-Hold 2-EndCall 3-Transfer 4-more (takes you to 2nd screen) Second screen 1-Park 2-Conf 3-ConfList 4-more (takes you to 3rd screen) Third screen 1-Select 2-Join 3-Direct Traffic 4-more (takes you to 4th screen) Fourth screen 1-VidMode Not Used On a Call – Soft Keys

  12. On Hold – Soft Keys • First screen • 1-Resume • 2-New Call • 3-DirTrfr • 4-more (takes you to 2nd screen) • Second screen • 1-Select • 2-Join • 3-blank • 4-more (takes you to 1st screen)

  13. Information Key • (i) or ? Key • Press this key (i), then any of the 4 surrounding keys or the soft key for information about that key. • Press twice for help with using “help key”

  14. Call Functions This overview will show how to: ANSWER A CALL TOGGLE BETWEEN CALLS TRANSFER A CALL CONFERENCE CALLS

  15. ANSWER A CALL There are several ways to answer a call • Pick up receiver • Press speaker button • Press Answer soft key • If you are using a headset, you must press Answer soft key • Press line button

  16. ANSWER WHILE ON EXISTING CALL (Toggle) • Press the Answer soft key when you are on a call and another call comes in • No need to put first call on Hold (the phone will do it for you) • The call you are on will be grayed and show steady • The call on hold will blink • You can toggle between calls with the bluetoggle key (Up / Down Arrow Key) • Press EndCall soft key when you want to hang up from the call you are on • You will then see Resume on the soft keys • Press Resume • Retrieve call

  17. CALL TRANSFER To transfer a call from your line to another line • Press Transfer soft key • Dial number • If you wish to announce the call, stay on the line. • If no answer or call is rejected, press End Call then Resume. • Press Transfer soft key Example: to transfer to extension 392-1234 • Transf, 2-1234, Transf

  18. CONFERENCE CALLS • Dial number (or from existing call) • Press more then Confrn soft keys • Dial second number • After you connect to second number, press Confrn soft key again • Press Confrn soft key • Dial third number • After you connect to third number, press Confrn soft key again

  19. Questions? • More info: • www.cns.ufl.edu/telecom • then Voip Phones Link or • http://www.cns.ufl.edu/telecom/voip.shtml • Thanks for your attendance ! • CNS Telecom • 273.1234

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