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Creating a ‘success culture ’. Presented by David Leyshon Managing Director, CBSbutler. CBS butler A snapshot…. Privately owned, MBO 2003 Turnover c. £ 50m Global reach – UK, Germany, Qatar 80 + staff Multi-award winner – ‘Best Engineering Recruiter’. Compelling E.V.P.
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Creating a ‘success culture’ Presented by David LeyshonManaging Director, CBSbutler
CBSbutler A snapshot….. Privately owned, MBO 2003 Turnover c. £50m Global reach – UK, Germany, Qatar 80 + staff Multi-award winner – ‘Best Engineering Recruiter’
Compelling E.V.P. ATTRACTING RETAINING DEVELOPING
Look & Feel of a Winner! • GREAT LEADERSHIP • POSITIVE CULTURE • ‘showing the best way forward’ • CUSTOMER CONNECTION • CONTINUOUS IMPROVEMENT • ‘fostering teamwork / enabling performance’ • WINNING PACE • ‘creating customer loyalty & referrals’ • ‘never becoming complacent’ • ‘outpacing our competitors’
Culture • Values • Behaviours • Attitude
HOW you reward determines WHAT you get!
Behaviour (Values) Model • Coaching & developing self / others • Teamwork • Drive for results • Customer focus • Problem solving & decision making • Planning & organisation • Managing & influencing change
Reward Split Sales Commission 60% Objectives & Behaviours 40%
Making it Happen • Objectives set • Behaviour actions • Bonus award Quarter Cycle • Appraisal • Reviews / feedback • Recognition / incentives
Summing up Compelling E.V.P. SUCCESS CULTURE Positive Behaviours ‘Holistic’ reward