HRD Manager Roles and Competencies: Key Strategies and Competencies for HRD Success

1. HRD MANAGER: ROLES AND COMPETENCIESJayendra Rimal

2. Roles and Competencies Role A set of task related behaviours required of a person by his or her position in the organization. Competency A competency is an area of knowledge, ability, skill and other characteristics which an individual must possess in order to produce the outputs for his/her roles.

3. Senior Executives Roles in HRD • Instill a corporate HRD philosophy • Develop a leadership style congruent with this philosophy • Develop HRD strategies and plans • Create organizational status for HRD function • Staff HRD department with competent people • Ensure availability of adequate resources • Develop a positive climate for HRD • Develop professional competencies in HRD managers • Do not expect immediate and visible results

4. Line Managers’ Roles in HRD • Identify developmental needs of staff • Demand professional development services • Develop staff on the job • Create a positive HRD process and climate • Motivate for development • Utilise staff capabilities • Liaise and coordinate with HRD specialists

5. HRD Managers’ General Roles • Develop HRD policies and programmes • Plan HRD functions • Implement HRD mechanisms and processes • Monitor and evaluate HRD practices • Provide specialist/professional services • Advocate HRD philosophy and approaches • Establish linkage and coordination with managers and outside consultants

6. HRD Managers’ Specific Roles • Manager • Facilitator of learning • Consultant • Researcher

7. Manager • Manager of organizational learning systems • Developer of HRD policies • Operational management of HRD department (planning, organizing, leading, coordinating/controlling) • Strategy development, long term planning and integration of HRD • Marketing, promotion and development of HRD within the organization • Evaluation of the impact of HRD on organizational effectiveness

8. Facilitator of learning • Learning specialist: group facilitation, instruction, use of media and learning transfer • Analysis of training and development needs • Programme planning and design • Developer of instructional strategies/materials • Instructor • Evaluation of learning achievement • Dissemination of knowledge • Counselor

9. Consultant • Diagnosis of OD/organizational change needs • Management of OD/change process • Strategies development for organizational change • Planning and designing of change programmes/interventions • Marketing of OD programmes • Evaluation of OD programmes • Facilitation of change process • Advocate

10. Researcher • Knowledge seeker • Conceptualizer • Evaluator

11. ASTD Model: Evaluator Group facilitator Individual development counselor Instructional writer Instructor Manager of training and development Marketer Media specialist Needs analyst Programme administrator Strategist Task analyst Theoretician Transfer agent Nadler Model: Supervisor of programmes Facilitator of learning Instructional strategist Administrator and manager Designer of programmes Arranger of facilities HRD Managers’ Roles, contd…

12. Core Competencies of HRD Manager • Operational management competency • Strategic management competency • Programme planning and development competency • Programme evaluation competency • Capacity development need assessment competency • Learning programme design and evaluation competency • Marketing competency

13. Core Competencies of HRD Manager, contd… • Learning/group facilitation competency • Change agent/OD practitioner competency • Consulting competency • People management/relationship competency • HRD professional and functional competency

14. Credible Activist Delivering results with integrity Sharing information Building relationship of trust Doing HR with attitude Culture & Change Steward Facilitating change Valuing culture Crafting culture Personalizing culture Strategy Architect Sustaining strategic agility Engaging customers Talent Manager/Org Designer Ensuring today’s & tomorrow’s talent Developing talent Shaping organization Fostering communication Designing reward systems Operational Executor Implementing workplace policies Advancing HR technologies Business Ally Interpreting social context Serving the value chain Articulating the value proposition Leveraging business technologies New Competencies for the HR Professional (David Ulrich)

15. Why HRD Fail in Organizations • Failure to demonstrate need for the change • Failure to establish viable competency development programmes for competitiveness • Not viewed as strategic planning process • Failure to measure and communicate impact on organizational effectiveness and efficiency • Learning not viewed as an essential competitive advantage in the marketplace • Poor image of HRD

16. How to Respond? • As a Manager Utilize both the opportunity and position power to bring about needed changes regarding HRD importance and roles with accessibility to executive decision making • As a Facilitator of learning Deliver and facilitate programmes and activities; planning, designing and developing training/development activities that improve skills and competencies • As a Consultant Gain and mobilize power to influence the importance of HRD; analyse performance and recommend solutions; exhibit expertise in subject matter; identify challenges and help in strategic planning • As a Researcher Ensure that learning programmes provide a positive “payoff”; ability to correctly diagnose organizational ills; utilization of research skills

17. Effective HRD Managers • Ability to plan HRD activities targeted at the needs of main HR categories • Ability to establish goal priorities for HRD over one-to-five year time span • Ability to identify the most appropriate organizational positioning for HRD • Ability to communicate and influence within and outside the organization • Ability to develop effective HRD management information systems • Ability to develop HRD capacity within the HRD department • Ability to provide model of management practices and competencies focused by HRD • Ability to demonstrate professional and technical capability of HRD • Ability to build confidence in HRD staff

18. HRD Program Design Strategy • Establish a written HRD philosophy • Establish a HRD policy • Obtain support from the top management • Integrate HRD into the long term organizational plans • Conduct extensive needs assessment • Encourage collaboration • Establish criteria for participation in HRD activities

19. Thank you !