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JMU IT Training Program Evaluation

JMU IT Training Program Evaluation. By: Sam Dowell. Objectives. To identify JMU IT Training’s mission statement To state the IT200 Training Program course description To present the findings of this program evaluation To identify the recommendations made by the evaluator. “Always On”.

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JMU IT Training Program Evaluation

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  1. JMU IT Training Program Evaluation By: Sam Dowell

  2. Objectives • To identify JMU IT Training’s mission statement • To state the IT200 Training Program course description • To present the findings of this program evaluation • To identify the recommendations made by the evaluator

  3. “Always On” • Mission • “We are committed to maximizing the appropriate use of technology to enable, enhance and maintain the delivery of Information Technology services.” • Course Description • To learn how to use JMU's computing systems to save time and effort. Overview of servers and networked drives. Learn to find JMU's web pages as resources. This workshop is specifically designed for new JMU employees. It provides hands-on experience with passwords, security, and servers

  4. Offers Training Session • Offers Training Sessions in following applications: • Microsoft Office: Access, Word, Powerpoint, Excel • JMU Specific Software: eVa, Oracle Calendar, Webmail • Student Administration System • Human Resource • Finance Systems • 3 types: Mandatory, Recommended, Optional

  5. Plan of Action

  6. Data Collection • Survey: Qualtrics • Direct Observation: In classroom training session.

  7. Sample • Convenient Sample • Sample Size: 8 • Departments: Varied • All female

  8. Findings 1. After taking this training course, how would you describe your proficiency in working with the JMU network?

  9. Question Two: Would you recommend this training program to your coworkers?

  10. Question Three: Did this training course meet your needs?

  11. Question Five: Is there anything you wish you had learned in this training course that was not taught? • “Just a little longer to include more items, there is so much to learn” • 7 of 8 participants said no

  12. Question Six: Did this training program spark your interest to take one of these other web courses offered at the IT Training Center (Check all that may apply):

  13. Question Seven: Why did you take this training course?

  14. Recommendations • To keep the same training program, but keep distributing the survey after the course to gather more data.

  15. Conclusion • The training program measured what it was supposed to measure. • There is no conclusive evidence to make any changes at the moment

  16. Questions

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