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SAP Implementation Post-Implementation Road Map: 10 Steps for Success

This road map provides a comprehensive guide for what to do after your SAP implementation. Learn about measurement, training, support, documentation, and more.

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SAP Implementation Post-Implementation Road Map: 10 Steps for Success

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  1. We’ve gone live…Now What?A 10-step Post-Implementation Road Map Presented by Doug D. Whittle, PhD Partner The Diagonal Group, LLC Doug@theDIAGONALgroup.com 515.208.4500

  2. 2 QUESTIONS…

  3. ? WHAT will we do when our SAP implementation is over

  4. ? Does a SAP implementation ever END

  5. YES Desired State Current State No

  6. YES Desired State Desired State Current State No

  7. If you always dowhat you’ve always done,you will always getwhat you’ve always got.

  8. ORGANIZATIONAL CULTURE (High) GROUP BEHAVIOR INDIVIDUAL BEHAVIORS Difficulty INDIVIDUAL ATTITUDES KNOWLEDGE (Low) Time (Long) (Short)

  9. You can and should shape your own future, because if you don’t somebody else surely will. Joel Barker

  10. 1 Measurement 2 Reward & Recognition 3 Transition of Human Resources 4 Business Ownership 5 Training 6 Support 7 Documentation Maintenance 8 Continuous Improvement 9 Systems & Organizational Change 10 Communication 10 Hot Spots

  11. Measurement

  12. Project Team Business Clients How successful were we?

  13. Stop Continue Start

  14. What will SUCCESS look like?

  15. 4 Levels of Measurement “Am I Happy?” Reaction “Can I Do It?” Learning “Can I Do It On My Own?” Application “Does It Add Value?” Business Impact

  16. Return On Intent™ Return On Investment Evaluate and Measure

  17. Reward & Recognition • Consider: • All your stakeholders • Options & choices • Tax impacts • Simple acts of • appreciation Who? What? How?

  18. Transition of Human Resources • The project team • IT resources • Business resources

  19. Business Ownership • What processes and roles does IT own? • What processes and roles does Business own? • Formal vs. informal: service level agreements? • Is this a “system” or is it the way business is run?

  20. A ccountable R esponsible C onsult I nform

  21. Maintaining stakeholder involvement Involve Involve Hands-on High Seek Advice Seek Advice Involve Impact Medium Inform Seek Advice Involve Low Low Medium High Commitment

  22. Training

  23. Training • New employees: new to SAP • New employees: familiar with SAP • Current employees: new to SAP • Current employees: familiar with SAP • but new functionality • Updates to training modules & materials • Upgrades • Learning modalities • E-learning? • Blended learning? • Distance learning? • Logistics • Recordkeeping

  24. Support • Short term • Long term • Help Desk • Super User

  25. Documentation Maintenance • Paper documentation • Online documentation • Job aids

  26. Continuous Improvement • Competency centers • Centers of excellence • User groups • Super users

  27. Systems & Org Change • System changes • Keeping connected • IT infrastructure • Organizational change • Upgrades • New functionality • Business rules • Roles

  28. TALK You’ve got to about CHANGE everysecond of the day! Jack Welch

  29. Commitment Denial Resistance Exploration Anger Checking Out

  30. An INTEGRATED system requires INTEGRATION of Processes Perspectives Practices

  31. INTEGRATION Processes Perspectives Practices

  32. Your service goals; how they tie to your business and your customer needs. Culture Expectations Stakeholders Goals & plans Communication Business values Parallel projects Customer profiles

  33. Business rules/workflow Escalations/ownership Customer satisfaction Scheduling/allocation Quality assurance Service portfolio Communication Marketing Channels Processes, procedures and service level agreements that shape how you provide service

  34. Standard operating procedures Continuous improvement Project management Partners/vendors Knowledge Reporting Metrics Budget Metrics & strategies to monitor your success with customers, service providers and stakeholders

  35. Administration & maintenance Business requirements Customization Configuration Infrastructure Functionality Categories Integration Usability Data Tools that enable your service model

  36. Your teams, their roles, working styles and relationships with each other and your customers Roles Alignment Leadership Satisfaction Culture/values Change adoption Team development Organization design Performance management Skills, behaviors and attitudes

  37. Communication

  38. Goals Target Audience STRATEGY Channel Talking Points Timing

  39. Regular & consistent format Communications Guidelines Big picture context and personal impact No surprises Honesty always Concise, non-technical, jargon-free “What do I have to do about this?” Adaptively tune your communications Watch for baggage from the past Watch for information overload

  40. Build & maintain INFORMAL contacts Maintain continual care & feeding Think tomorrow, not just today Build & maintain FORMAL contacts Cultivate relation- ships BEFORE you need something Maximize politics… Minimize risk…

  41. ! Be your customer

  42. 1 Measurement 2 Reward & Recognition 3 Transition of Human Resources 4 Business Ownership 5 Training 6 Support 7 Documentation Maintenance 8 Continuous Improvement 9 Systems & Organizational Change 10 Communication 10 Hot Spots

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