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CHTs: Providing Families with Health Navigational Assistance

CHTs: Providing Families with Health Navigational Assistance. Process and Tools. What it Means to Provide Health Navigational Assistance. Giving families the information they need to maximize opportunities to use health services

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CHTs: Providing Families with Health Navigational Assistance

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  1. CHTs: Providing Families with Health Navigational Assistance Process and Tools

  2. What it Means to Provide Health Navigational Assistance • Giving families the information they need to maximize opportunities to use health services • Assisting families in recognizing health risks and managing such risks through health plans • Linking families to health providers and health emergency contacts • Guiding families in using their PhilHealth benefits

  3. Stages of CHT Interaction with the Family

  4. Family Health Guide • Main tool to guide families in accessing health care • Contents: - Our Family page - Health Messages - Family Roster and Health Profile - Health Plan Implementation forms for newborn, infant and child health, pregnant, post-partum woman, family planning and chronic cough management - List of health providers and health emergency contacts/services providers - Mother and Child Book - Family Guide to PhilHealth: Benefits, Availment and Responsibilities

  5. The CHT Guidebook is a mirror image of the Family Health Guide CHT Guidebook Family Health Guide Our Family page Health Messages Family Roster and Health Profile Health Plan Implementation forms List of health providers and health emergency contacts/service providers Mother and Child Book Family Guide to PhilHealth: Benefits, Availment and Responsibilities • Letter to CHT Partner • Volumes on the CHT Partner and the CHT Process • Family Roster and Health Profile • Health Plan Implementation forms • List of health providers and health emergency contacts/services providers • Mother and Child Book • Family Guide to PhilHealth: Benefits, Availment and Responsibilities

  6. What CHTs Need to Secure Before Home Visits • List of NHTS families assigned to them • Family Health Guide • Extra forms on Health Plan Implementation for newborn, infant, child, pregnant woman, post-partum woman, family planning and chronic cough management • List of health service providers and emergency contacts • Mother and Child Book • Family Guide to PhilHealth: Benefits, Availment and Responsibilities

  7. Home Visits

  8. Set an appointment with the HH head, partner and/or the family health decisionmaker • Agree on the ‘Family Health Hour’ – set a regular day and time for the home visit

  9. Explain the importance of recognizing and managing health risks • Introduce them to the contents of the Family Health Guide • Explain how each section (i.e. Messages, Health Plan Implementation Forms, List of Health Service Providers, Mother and Child Book and the Family Guide to PhilHealth) can help them get the medical services they need

  10. Use Form 1:Family Profile form to get basic info on HH members and their health profile

  11. Identify HH members with health risks • Set schedule to guide them through risk assessment and health planning

  12. Health Plan Implementation • Assess health risks • Deliver key health messages and information on PhilHealth benefits as well as availment • Develop health plans • Refer the family to the appropriate health provider and emergency contacts

  13. A Health Plan Implementation form contains: • Health risk assessment and key messages • General information about the concerned household member • Health Plan Form • Actions taken by the health provider • Service Utilization and Monitoring Form

  14. Write in the CHT logbook/columnar pad the information in the Service Utilization and Monitoring form (i.e. specific health services availed by the families and the schedule of their follow-up visits) • While monitoring family adherence to the plan, the CHT may need to reassess the health needs of the family

  15. Step 3: Add column at the end for ‘Health Service Provider and Type’ How to record NHTS data in the BHW Logbook Step 2: Write ‘NHTS’ in the ‘Remarks’ column Step 1: Update your current BHW logbook with information about the NHTS household member. Step 4: (a) Write the name of the health service provider or source of health products/commodities in the last column, (b) note the type of health provider, if ‘public’ or ‘private’

  16. CHT Reporting Arrangements • CHT Partner submits form to the RHM during their regular monthly meetings, to contain information on the health services availed by NHTS household members in terms of: • Newborn/infant health • Child health • Maternal care • Family planning • NHTS families will be tagged and additional column on the source of health provided will have to be identified • The RHM reviews the CHT logbook/columnar pad/form for reconciliation with the Target Client List (TCL) of the Field Health Service Information System (FHSIS) • Health services obtained from private health providers will also be included in the TCL • The form will be returned to the CHT Partner for safekeeping

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