NATIONAL GUARD DIVERSITY COMPETENCIES: Real Time Application

1. NATIONAL GUARD DIVERSITY COMPETENCIES:Real Time Application GRACE A. ODUMS Strategy Consultant

2. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION In Pursuit of Greatness Through Diversity

3. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION “…A successful diversity strategy starts by recognizing it is not it is not a metrics project. It is a Change Process.” In Pursuit of Greatness Through Diversity

4. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION “United Statescompanies with more racially diverse staffs tend to deliver higher shareholder value than othercompanies. Racially diverse companies generated a share price yield that was 12.8% higher than all of the S&P 500 in 2004.” -New Zealand Herald In Pursuit of Greatness Through Diversity

5. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION SHRM Global Diversity Leadership Summit Success of the Field Diversity Management in Org. Top 3 Functions In Pursuit of Greatness Through Diversity

6. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION SHRM Global Diversity Leadership Summit In Pursuit of Greatness Through Diversity

7. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION D iV e R S I T y = STRATEGY = CHANGE = LEADERSHIP In Pursuit of Greatness Through Diversity

8. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION STEP ONE: IDENTIFYING TEAM MEMBERS WHO POSSESS the DIVERSITY LEADERSHIP COMPETNCIES In Pursuit of Greatness Through Diversity

9. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION DIVERSITY LEADERSHIP COMPETENCIES Competencies: • EMPATHY Empathetic Outlook. The capacity to perceive and understand the feelings and attitudes of others. • CONNECTEDNESS The ability and willingness to connect through teams, networks and develops others. In Pursuit of Greatness Through Diversity

10. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION DIVERSITY LEADERSHIP COMPETENCIES Competencies, continued: • COMMUNICATION/INFLUENCE The ability to interact in a social environment in a manner that builds trust andconnectedness. • OPEN-MINDED The ability to listen and consider many points of view that differ from your own. In Pursuit of Greatness Through Diversity

11. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION DIVERSITY LEADERSHIP COMPETENCIES Competencies, continued: • SELF-AWARE Knowing yourself and how and why your belief systems originated. Having the self control to not allow bias and stereotypes to be part of day to day behaviors. • CLEAR EXPECTATIONS The ability to create, define and develop competencies to build skills that foster an inclusive environment. In Pursuit of Greatness Through Diversity

12. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION DIVERSITY LEADERSHIP COMPETENCIES Competencies, continued: • CONTINUOUS LEARNING The ability to take personal responsibility and actions when learning and implementing new ideas and methods. Understanding how to learn, change and how to think! • ARTFUL CHALLENGE The ability to challenge and dissuade inappropriate behavior with grace and respect. In Pursuit of Greatness Through Diversity

13. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION ASSESSING TEAM MEMBERS for LEADERHIP COMPETENCIES • Step 1 – Leadership Accountability/Assessment • Step 2 – Assessment (All) • Step 3 - Clear Performance Standards • Step 4 - Performance Management System • Step 5 – Coaching/Continuous Education In Pursuit of Greatness Through Diversity

14. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION STEP TWO: COACHING THE DIVERSITY LEADERSHIP COMPETNCIES In Pursuit of Greatness Through Diversity

15. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION N.G. LEADERSHIP DIVERSITY COMPETENCIES • EMPATHY • CONNECTEDNESS • COMMUNICATION/INFLUENCE • OPEN-MINDED • SELF-AWARE • CLEAR EXPECTATIONS • CONTINUOUS LEARNING • ARTFUL CHALLENGE In Pursuit of Greatness Through Diversity

16. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION EXAMPLE JOB ACTIVITY COMPETENCY:COMMUNICATION DESCRIPTION: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. KEY ACTIONS: • Organizes the communication-Clarifies purpose and importance; stresses major points; follows a logical sequence. • Maintains audience attention-Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. • Adjusts to the audience-Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Source: -DDI INTERNTIONAL In Pursuit of Greatness Through Diversity

17. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION EXAMPLE JOB ACTIVITY COMPETENCY: COMMUNICATION, continued KEY ACTIONS, Continued: • Ensures understanding-Seeks input from audience; checks understanding, presents message in different ways to enhance understanding. • Adheres to accepted conventions-Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. • Comprehends communication from others-Attends to messages from others, correctly interprets messages and responds appropriately. Source:-DDI INTERNTIONAL In Pursuit of Greatness Through Diversity

18. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION EXAMPLE JOB ACTIVITY COMPETENCY: COMMUNICATION, continued EXAMPLE JOB ACTIVITIES: • Communicates clear expectations to drivers and other team members. • Asks employees to repeat/clarify the message to ensure understanding. • Communicate ideas clearly and effectively in a group setting (e.g., team meetings.) • Use appropriate nonverbal communication (e.g., eye contact, gestures, posture), when communicating with others. Source:-DDI INTERNTIONAL In Pursuit of Greatness Through Diversity

19. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION COACHING the COMPETENCIES 5-Step Process S1Assessment of the Competencies Are these the right competencies? S2 Creation of Clear Behavioral Expectations Clearly written Competency Definition/Description with Example Job Activities S3 Leadership Assessment Do Leaders Possess the KSA Required to Coach the Competencies? S4 Integration into the Performance Management System Managers held accountable for development S5 One to One Coaching Managers conducting coaching sessions with direct reports In Pursuit of Greatness Through Diversity

20. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION STEP THREE: ASSESSING CURRENT CULTURE In Pursuit of Greatness Through Diversity

21. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION ORGANIZATIONAL CULTURE Definition: The behaviors , beliefs and characteristic of people representing a particular group and/or organization. Practices and unwritten processes/attitudes deemed acceptable and the norm. In Pursuit of Greatness Through Diversity

22. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION CULTURE OF INCLUSION “As inclusion becomes the focus of diversity work, the attention switches to the systems, policies and practices of the company.” Several systems influence the degree to which the climate is inclusive: • Communications • Work assignment • Training and education • Performance management • Mentoring • Coaching • Hiring • Career development • Flexible work arrangements; and • Managers' accountability -Source: Katharine Esty, PhD, NEHRA In Pursuit of Greatness Through Diversity

23. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION ORGANIZATIONAL CULTURE In the space below, describe the current culture. In Pursuit of Greatness Through Diversity

24. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION ORGANIZATIONAL CULTURE In the space below, describe the desiredculture. In Pursuit of Greatness Through Diversity

25. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION PROCESS for BUILDING/SUSTAINING a HEALTHY CULTURE • Step 1 – Assessment • Step 2 – Creation of Behavior Standards • Step 3 – Performance System • Step 4 – Audit of Systems/Policies • Step 5 – Zero Tolerance Policy In Pursuit of Greatness Through Diversity

26. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION STEP FOUR: TRANSLATING COMPETENCIES to QUANTIFIABLE BEHAVIORS In Pursuit of Greatness Through Diversity

27. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION EXAMPLE JOB ACTIVITY COMPETENCY:COACHING DESCRIPTION: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. KEY ACTIONS: • Clarifies the current situation-Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. • Explains and demonstrates-Provides instruction, positive models, and opportunities for observation in order to help others develop skills, encourage questions to ensure understanding. • Provides feedback and reinforcement-Gives timely, appropriate feedback on performance, reinforces efforts and progress. • Uses Key Principles-Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). EXAMPLE JOB ACTIVITIES: • Performs quarterly Driver reviews. • Effectively uses the driver check in process to improve or refine an employee’s performance. • Conveys clear instructions when instructing team members to complete new tasks/procedures successfully. • Express confidence in team members’ ability to perform an activity. Source: -DDI INTERNTIONAL In Pursuit of Greatness Through Diversity

28. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION STEP FIVE: MEASURING LEADERSHIP’S ABILITY to CREATE REQUIRED CULTURE / COACHING the COMPETENCIES In Pursuit of Greatness Through Diversity

29. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION MEASUREMENT TOOLS • Performance Appraisal • Compensation: Base / Incentive • Skip Level Meetings • Team Focus Groups • Team Charter • FLYWHEEL MODEL In Pursuit of Greatness Through Diversity

30. FLYWHEEL MODELGood to Great – J. Collins In Pursuit of Greatness Through Diversity

31. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION BONUS STRATEGIC LEARNING OPPORTUNITY IT’S ABOUT LEADERSHIP! In Pursuit of Greatness Through Diversity

32. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION PRINCIPLE #2 Leadership Ask the Experts • Self Master – Laurie B. Jones • From Within- Susan I. Taylor • Self Improvement – Dr. Albert Einstein • Principled Centered Leadership – Steven Covey • 21 Irrefutable Laws of Leadership – Dr. John C. Maxwell In Pursuit of Greatness Through Diversity

33. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION PRINCIPLE #2 Leadership Ask the Experts • Confident Guidance – General Colin Powell • Next Generation of Leaders – Dr. Donna Brooks • Plan for the Future – Osceola McCarty • Learn, Teach & Serve – Dr. W.E.B. Du Bois In Pursuit of Greatness Through Diversity

34. NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION THREE RIGHT NOW ACTION STEPS 1. Sense of Urgency 2. New Value Proposition 3. Servant Leadership In Pursuit of Greatness Through Diversity

35. “We Must Not Only Know, We Must Act.” -Dr. W.E.B. DuBois NATIONAL GUARD DIVERSITY COMPETENCIES:REAL TIME APPLICATION In Conclusion In Pursuit of Greatness Through Diversity

36. T H A N K Y O U !